There are 70 million Xbox users in the world, there are Xboxes in a large number of homes, like every single piece of hardware and technology there are many issues requiring a huge amount of support as well as knowledge.
During the Microsoft MVP 2009 Summit, I meet the Xbox MVPs. I had a little fun with them and I must say they are great sports. I am guilty on starting a waterfall of tweets that night at the #mvp09. The aftermath at next morning I got invited to their lunch at the Washington convention center to get to know them a little better and their involvement with the Xbox community.
Every single Xbox MVP created their own support forums as the answer, as they explained, to support the demand from the Xbox community. Those “support worlds” were created in order to fill the existing gap of knowledge as well as create a base for social networking. Other MVP groups have existing tools, managed by Microsoft, to fulfill that needed gap. The amount of traffic those Xbox MVPs handle is amazing as their reach to the end user to help them with their issues or questions.
Is the http://forums.xbox.com not enough? What’s the traffic in that website I wonder. Is the Xbox users looking for answers outside the Microsoft official forum? Or are those users on the Microsoft Xbox forums?
Something interesting when I meet them is they are web developers with amazing graphic skills, if you go to their websites/forums/blogs, you’ll find great graphics and designed websites created by them.
They are the hardworking people that blogs those articles so helpful when you are “googleing” for an answer to your “3 rings of death” Xbox problem. They all bringing a clear message to their users.
I’m missing many on this list, my apologies for that, below the list of those unspoken heroes, that if you have any question about the Xbox, they’d make sure to answer or provide you guidance on a topic they feel extremely strong.
Congratulations on your MVP award. Thanks again for meeting me and for taking my jokes so graceful. You are an example to the program in my modest opinion.
Cheers
Al
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