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Fixing Windows 7 Help and Support

For the past few months I noticed that Windows 7 Help and Support feature wasn’t working correctly.  Pressing WIN+F1 or choosing “Help and Support” from the Start menu would open a window, but the help contents weren’t there.  Searching for a topic wouldn’t work either.

The text would display “__elbasuser__” in several places.  I narrowed the problem down to using the offline help option.  Choosing online help would display the correct help content, but the problem still nagged me.

After much searching on the internet, I found a solution.  Apparently when the Broadcom Bluetooth software is installed, it corrupts Windows Help.

The solution is to delete a registry key.  Under the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Assistance\Client\1.0\Namespaces\OEM\en-US\Titles

Remove the following subkey:

"BRCM_Bluetooth_Help"

Restart Help and Support and you should be set.

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Published Apr 08 2010, 04:26 PM by ChuckOp
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April 8, 2010 8:24 PM

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About ChuckOp

Charles Oppermann is 25-year veteran of software design. He is the original author of the popular JAWS screen reader for people with visual impairments, and spent over a decade at Microsoft working on accessibility and user experience in the Windows, Internet Explorer and speech product groups. Charles was a representative to the W3C and Web Accessibility Initiative (WAI), and the author of two technical books published by Microsoft Press. He has also worked at Cisco Systems, Amazon.com, and is currently Program Manager and Development Supervisor for Consumer Security Products at GFI Software.
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