PSS paper on MemoryDumps
PSS from Microsoft wrote a whitepaper that describes memory dump files and their uses. The paper was created in response to customers who have voiced frustration with requests to obtain multiple memory dump files to troubleshoot problems. This paper is specifically geared towards Exchange to assist customers in obtaining dump files. This document will help explain the importance of capturing memory dumps and help everyone understand why PSS frequently requests them.
The paper discusses the following key areas:
- Definition of a memory dump file
- Differences between full memory dump files and mini memory dump files
- An explanation of why it takes so long to create a memory dump file
- An overview of tools that are used to capture memory dump files
- A discussion of capturing hangs, performance problems and crashes with memory dump files
- An explanation of why engineers will need multiple memory dump files to diagnose certain problems
- A chart that customers can view to set their expectations on the type of data PSS needs to begin troubleshooting certain conditions
Currently this document is found here: http://support.microsoft.com/support/exchange/content/whitepapers/MemoryDump.doc
Also take a look at the following post on how to use ADPlus to Troubleshoot
http://support.microsoft.com/default.aspx?scid=kb;en-us;286350