My Eternal Struggle With United Airlines

re: My Eternal Struggle With United Airlines

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re: My Eternal Struggle With United Airlines

Dave — Thu, 12 Jun 2008 14:09:23 GMT

Had to call them to use a flight credit and a travel certificate (from when they hosed us over the holidays with our luggage). It took about 1 hr to complete a transaction that would've only taken 15 minutes. I received the confirmation and the departure date was wrong. I called to correct it and they said the only way they can change the date will be to charge me $150 per ticket. After haggling with them for a collective 4 hrs over 3 days and 5 phone calls, they "caved" and said they would still charge me $150 per ticket for the change fees but would issue me $150 travel certificates to offset these charges. I wasn't going to have any of it.

I rebooked with Frontier and disptued the credit card charges. I've been credited the charges by the credit card company. I used up all of my United miles by purchasing gifts off their website and have sworn them off.

No more United for me.

re: My Eternal Struggle With United Airlines

Linda — Fri, 02 Nov 2007 09:02:19 GMT

[...]Yeah, ... will probably continue to use them whenever they're the cheapest option. Go figure[...]

re: My Eternal Struggle With United Airlines

Linda — Fri, 02 Nov 2007 08:58:01 GMT

[....]yeah, ... will probably continue to use them whenever they're the cheapest option. Go figure [...]

re: My Eternal Struggle With United Airlines

Tim Wilson — Wed, 23 Jun 2004 04:59:00 GMT

Robert,

Where did you find information indicating that United had the highest denied boardings in the industry? If you go the the FAA website, and then link to the Air Travel Consumer Report, you will find information on many aspects of air travel. The denied boardings are on page 28. I looked at the May 2004 report as this is the most recent and complete month. The order of the top 15 airlines - denied boardings, starting with the best performer (airline with the least number of DB's) are as follows: Skywest (a UA partner), Jet Blue, American Eagle, Hawaiian, US Air, American, America West, United, Air Tran, Northwest, Continental, ATA, Southwest, Delta, Alaska. United is in 8th place, not at the bottom of the list as you indicate.

If you look at the major 10 carriers, United ranks #5 (Hawaiian, USAir, AA, America West, UA, NW, CO, Southwest, Delta and Alaska.

Tim

re: My Eternal Struggle With United Airlines

Fri, 09 Jan 2004 21:49:00 GMT

>>>Yeah, ... will probably continue to use them whenever they're the cheapest option. Go figure.

This is why they are still in business and doing what they do to passengers. Once you have some perceived value in FF benefits they've got you hooked.

Walk away. The free stuff isn't worth the continued aggravation.

re: My Eternal Struggle With United Airlines

Phil Scott — Tue, 06 Jan 2004 05:35:00 GMT

United over booked a flight I was on by 10+ people. The funny thing was that 95% of the flight was a group of freaking grade school kids. It's not like the group of kids would loose 10 people. Needless to say, there were issues. So, they tell us that if we take another flight an hour later, we'd get free round trip tickets. Great! We sign right up. Unfortunately (and we weren't told this), the flight was at another airport. 50 minutes away. They hustle our bags and ourselves into a taxi, and we bust ass to another airport. Turns out, we were put on standby. With 15 other people. Stuck in D.C. at 11pm with no flights and no one to talk to. I wander the airport looking for someone to simply help us. I eventually find some guy helping a someone who lost their luggage. He gets me on the phone with someone at United who apologizes and offers to put us up in a hotel for the night. And we are talking Motel 6 type hotel.

Now, I'm not the type of person to get angry. But I can be pretty sarcastic. And my sarcasm must have came through loud and clear, and my mom, aunt, myself and cousin had two $300 dollar a night hotels in downtown DC, with free lunch and breakfast and taxi cabs courtesy of the people with egg on their face.

Argh.