Erik Porter's Blog

Life and Development at Microsoft and Other Technology Discussions


    My XBox Won't Get On XBox Live!

    Hopefully the title of this entry will get through on Google and help a few people.  Having troubles getting your XBox Live account to work through your router (wireless or not)?  Does it say that you have to install an update to continue using XBox Live, but says the server is not responding?  Disable UPnP and watch it work like magic.

    Thanks to my cousin Adam for the tip!  :)

    Posted: Nov 10 2004, 08:37 PM by HumanCompiler | with 147 comment(s)
    Filed under: ,


    Josh Baltzell said:

    Did you have to open ports too or just disable uPNP? I opened the ports in the FAQ and it fired right up, but if it is just upnp I will remember that for the next time I have to set one up.

    my gamertage is jobalt. Any interest in starting a .NET developers clan?
    # November 16, 2004 2:48 AM

    Erik Porter said:

    Correct, I just disabled UPnP and didn't touch any ports and it magically worked.
    # November 16, 2004 2:49 AM

    Scott C Reynolds said:

    gamertag LoganV - in the MastersOfDotNet clan.
    # November 17, 2004 1:06 AM

    aa said:

    How in the hell is my dns server not working after I put it on automatic.
    I have a wireless connection and use link system as my router.
    # November 26, 2004 8:10 PM

    OxyContinPicker said:

    WOrked perfectly, was trying for hours :(
    # November 27, 2004 9:51 AM

    Jabatti said:

    how can i check if the xbox live server is online at the moment?
    # December 9, 2004 5:43 AM

    Cory said:

    Im having trouble getting conected to xbox live. I signed on once, and now I can't seem to get back on. Before I got on the first time I tried for hours to get past the DNS not resolved error message. I finally got past it after power cycling my modem several times, and manually putting in the DNS server adresses, and IP address. Now I can't get it to work again. My setup is a direct connection to an arris cable modem, I have comcast as a high speed internet provider. Someone please help!!!! I have tried every trick in the book and nothing works.

    # December 23, 2006 3:24 AM

    Jay said:

    How do i get out of the xbox live screen and get back to playing games saved on the hard drive? i have tried for weeks to get out of it and nothing is working. I am stuck playing one game and it is getting old.  PLEASE HELP!!

    # December 24, 2006 8:35 PM

    Dan said:

    my xbox says that there is a dns error. it worked before. i went to the website and did what they said, but it still isn't working. i have a router and is the same set up as when xbox live was working. live said they'd be down on the 27 th of march 2007, but is  still down on the 30th. this makes me mad. whats up?

    # March 30, 2007 3:58 PM

    Brandon said:

    Alright do i disbale UPnP for my computer or router, currently my xbox is connected to my wireless laptop i can sign in but when i try to play halo 2 it trys to download an update and gives an error message saying xbox live nt repsoonding, deadestcliffski is my gamer tag:) btw, if any one wants to learn how set up there 360 to there wireless desktop laptop add me on messenger or send an email to with subject xbox to computer, Thanks

    # March 30, 2007 11:12 PM

    Colin said:

    Hey yall, I have a wireless router (netgear WRN834B) and i just bought the wireless netwroking adapter, and i heard that its automatic.  It connects to my wireless netwrok, but it cant confirm my IP adress for some reason.  Can anyone help me out?


    # April 14, 2007 10:14 PM

    Macca said:

    my xbox live wont work for the router and keeps saying DNS erro if u can help me u r the best k?

    ADd me if u know how

    k thx!

    # April 28, 2007 8:16 AM

    Neolevi said:

    Colin: If your XBOX properly connects to the wireless network it's a good start. The IP error could be produced because you manually set an IP address to the XBOX, not being in the format your router manages or already being in use. Try using DHCP in the router (automatically assigns IP to the connected devices) and set your XBOX to automatically get an IP. Macca: a DNS error, if not affecting to your PC navigation in the Internet (hence not because the provider) could be related with your XBOX having manually set the DNS servers, and not correctly. Check out the gateway IP in your XBOX corresponds to the router IP and that you have the DNS assignment set as automatic in the console. Hope it helps.
    # May 18, 2007 5:35 AM

    gabe said:

    ip adress keeps saying disabled is is possible my ethernet cable is busted but i used and moved it only 3 times
    # May 28, 2007 4:35 PM

    damon said:

    I have a direct modem hookup and the IP address keeps saying it has failed. So what do i do?
    # June 17, 2007 9:29 AM

    luke said:

    my IP address keeps failingand i havent got a clue what the hell an ip address is?????

    # June 22, 2007 3:44 PM

    tony said:

    i cant get past the ip adrees can any 1 help me

    # June 28, 2007 1:52 PM

    insane82 said:

    my MTu will not work and I don't know how to hook up all cables or were they go  

    # July 7, 2007 9:17 PM

    will said:

    omg i cant get passed ipadress it keeps failing help me!@

    # July 9, 2007 3:52 PM

    KillerJAYGames said:

    what the hell i don't use a router i just unplug from the tower of my comp and plug in to the 360 and i sign in and then about 2 to 3 mins later it signs out or logs out how in the hell do i fix it so it won't do it again or do i need a wireless for the 360 to in my inter or do i need a dam router or what

    # July 16, 2007 8:24 PM

    scuzler said:

    well it says nuthing is wrong but it isn't working and i'm the internet right now on my pc soo its must be somthing to do with them.

    I'm sure my xbox is about to break AGAIN RING OF DEATH cause this is what it did last time.

    # July 24, 2007 8:29 AM

    robbie said:

    i cant get pased ip adress how do i get around it it says ip adress failed

    # July 24, 2007 9:51 PM

    dylan said:

    my xbox ran out of xbox live time and i had a card that has never beean used so i put the card code in and it said time was added on your xbox live account. then i tried signing on to the game and it said i needed to be signed in to xbox live and i was it just doesnt work.

    HELP ME PLEASE!!!!!!

    # August 1, 2007 9:46 PM

    ralkir said:

    dylan did you tryenterung the code and befor you try to play sign out and back in thats what i have to do evrey time i use my cards mabey its just my 360...who knows? lol

    # August 7, 2007 7:06 AM

    jazz said:

    im having trouble with my ip addres how do i find that out?

    # August 16, 2007 10:07 PM

    Alex said:

    My setup is a direct connection to an arris cable modem, I have comcast as a high speed internet provider.  I got to the DNS and it says that it cant be reached.  So e-mail me at

    # August 22, 2007 10:56 PM

    Scott Coullard said:

    How do you disable the UPNP? I'm a bit of a tech n00b. Thanks!

    # August 27, 2007 1:30 PM

    alex said:

    I have an arris cable modem and a 360 i hook it up and it got to the DNS then it failed now the ip failed.  My computer said there is an ip error. i need help.

    # August 27, 2007 5:00 PM

    K1 said:

    people are having problems with i.p address? well if you have a router then you should at least set your i.p address manually to your 360. your router usually ends with .1 and if you have a pc connected that should end .2 lastly 360 should be assigned to .3 then go log into router and port forward (info can be found by searching Port forwrding in microsfts site.) the bingo.

    config manually -

    i.p = ***.***.*.3

    subnet mask=

    Gateway = ***.***.*.1 (router I.p)

    DNS PRIMARY = (same as Gateway)

    Secondary =

    # September 1, 2007 6:28 AM

    arxy said:

    My xbox is directly connected to the netgear gateway via a cat-5 ethernet cable. It connects, and I can play for 10 min, 15 at most after which the gateway restarts itself. Then it takes me about 10 min before I can log back in. I have comcast high speed internet. Anyone out there with similar problems? Anybody know what to do?

    # September 4, 2007 12:30 AM

    Austin said:

    my DNS wont work and im connected straight to a router

    # September 25, 2007 9:58 PM

    Austin said:

    im connected straight  to a router and my DNS doesn't work somone plz help me

    # September 25, 2007 10:06 PM

    master cheif said:

    i am useing a webstar modem wen i pluck ethernet i fail on ip

    # September 28, 2007 1:34 PM

    me said:

    umm whats UpNp? cause ive been trying to get my internet to work with my 360 and like it says IP address failed... and i cant get a connection to work.... so help! lol plz

    # September 28, 2007 4:36 PM

    CJHustla10 said:

    My setup is a direct connection to an arris cable modem, I have comcast as a high speed internet provider.  I got to the DNS and it says that it cant be reached. email at

    # September 30, 2007 10:53 PM

    Justin Fredenburg said:

    I put my ip address in as automatic and reset it, and it still won't work for xbox live.  It fails everytime, and I even put in a manuel ip address and it still won't work.  How do i find my xbox ip address so i can get onto xbox live?

    Please help guys

    # October 3, 2007 11:10 PM

    chris said:

    my dns wont work and ive tried getting a diffrent server number from my isp (charter) and tey don't work

    # October 8, 2007 9:13 PM

    Glen Dunne said:

    When i try to open an xbox live account for the first time it say i have to download an update. So when i agree to do it i get a message saying COULDNT DOWNLOAD UPDATE. PLEASE CHECK YOUR CONNECTION SETTINGS IN SYSTEM, NETWORK SETTINGS AND TRY AGAIN. But when it gets to the xbox live part it says i need to download the update. I tried and i cant see anything there to help me. Can anyone help me!

    # October 14, 2007 5:14 PM

    tyler timbes said:

    Where do you disable the upnp at on your xbox ?

    # October 14, 2007 10:04 PM

    myles said:

    my 360 is connected directly 2 a modem and it says the ip adress fails every time but it is wired correctly what should i do

    # October 19, 2007 12:22 PM

    Olly! said:

    allright my xbox 360 is directly connected to modem. Ive power cycled like 1000 times, done ip settings manually, put my physical address in al MAC address

    Tryed almost everything can ne1 help

    # October 20, 2007 9:15 PM

    k1 said:

    since me and my friends upgraded our internet to virginmedia our xbox live has been working better then before. they helped alot solving dns problems. you are better off choosing them. incase you need to open ports then email your router brand saying your xbox blah blah blah....

    if the dns is a problem your internet provider should be solving the problem ...!!

    i reccomend virgin media!

    # October 21, 2007 5:02 AM

    yoyoyo said:

    I go to the XBox live new acount screen to set-up an account. I get all the way to enter the prepaid subscription code. I enter it. I press continue and it says "Do to technical difficulties unable to continue. Please try again later." Can anyone help me? I bought the subscription card 4 days ago and have been trying ever scince!

    # October 21, 2007 2:42 PM

    chris said:

    my Ip Address Keeps saying failed what do I do

    # October 23, 2007 12:18 AM

    Smartie said:

    As The Title Says!!! You are a f***ing legend, WAS hackin away at it for at least an hour an a half and 100 webpages.


    # October 28, 2007 6:40 PM

    Hakatari said:

    ayo im unable to connect to xbox live for halo with ym xbox (normal) is the server down or something? cause im stumped here

    # October 29, 2007 8:06 PM

    jordon stempel said:

    For some reson i can get on xbox live but u c like take halo 3 for instance it gets on but if i pick slayer or something it wont find anyone that will play with me so i really dont no whats wrong with it and i need some help

    # November 4, 2007 4:44 PM

    willie said:

    ok wont connect wont update not really understanding all this uPNP thing any body explain it in stupid person terms????? would be highly grateful

    # November 5, 2007 8:28 AM

    Sebastian said:

    Wait I dont know where to go to to disable the UPnP? c'mon please help me!

    # November 10, 2007 2:52 AM

    help!! said:

    can someone please tell what to do with the ip address ive tried everythink i even called microsoft bt it stil didnt just keep saying ip address failed but the rest is fine so plzz tell me?? btw im connected with AOL

    # November 15, 2007 3:00 AM

    jay said:

    i cant find my ip address som1 plz HELP ! !

    # November 17, 2007 1:00 PM

    shaun said:

    hi guys hope someone can help.

    i just got 360 and new vigin media broadband upto 20mb

    i connected to live and had some good games when finshed i shut down 360 swaped ethernet cable from 360 to laptop when i tried to get 360 back on live it wouldnt connect tried xbox live test and ip address failed any one no how i can reconnect do i require a router or can i reconnect some other way like renewing ip address. please help guys thanks

    # November 19, 2007 4:41 PM

    c0nn0r said:

    i want to connect to xbox live because i was never on it before.

    all the connections work fine but i have to download this update.

    when i go for yes i does'nt do Anything and it says check your connection.I DONT KNOW WHAT TO DO.(when i go for no i sings me out).


    # November 24, 2007 7:26 AM

    dylan said:

    ok im having trouble joining peoples parties on xbox live and i think it is because of my strict nat on my router is there anyway i can fix that without buying a new router please help me if you can my friend said something about disableing my upnp

    # November 26, 2007 11:28 PM

    Linx said:

    Ok here goes......... im a rookie with this so please help me in simple steps. My xbox is chipped by a friend and he said i could get into xbox live. so i went in but then it said xbox live is updating your system please don't turn off your xbox console. but nothing happened then it said xbox live is not responding please try again later. so i restarted my xbox and EVERY SINGLE TIME THIS KEEPS HAPPENINING!!!!!! so my point is i don't want to know how to get on xbox live just how to play my normal games that i have on discs. if you can help me plz send me an email or just leave a comment on this forum. Thanks


    # December 8, 2007 9:09 PM

    skeptiks said:

    i have  jus invested in an xbox!!!i bought the wirless adapter and it connects straight away,,but my ip fails,,,can anyone help?/without this i cant play onlineor recover my gamertag thnkz

    # December 16, 2007 4:33 PM

    anth said:

    can some one add me on msn

    i need help please to connect to xbox live

    # December 19, 2007 7:50 PM

    DJVDB said:

    Disable UPnP under the tools section on your router, worked like magic for me too.

    # December 24, 2007 10:47 PM

    neil78 said:

    i dont really know much abut computers so whats a UPnP and how do you turn it off

    # December 25, 2007 8:35 PM

    riri said:

    i have subsripition code for the regular xbox and it wont let me in xbox live. plz help me, thx

    # December 27, 2007 3:34 PM

    some1 said:

    my internet keeps saying that the dam ip address has failed if any 1 has any ideas please email me at  please its really really stupid                               oh and dylan for the ip address go to start then go to control pannel then go to network connections then go to ur connection that u have then click properties and it should be there

    # December 29, 2007 12:28 AM

    SiliconSniper said:

    If you are trying to connect to xbox live through a laptop's ethernet port how do you change the settings on the laptop to send the connection to the xbox360? I know it works with Windows Xp but I have Vista

    # December 29, 2007 1:01 PM

    Boris said:

    This is weird.. Just today while I was trying to join a game in Call of Duty 4, A black screen appeared and it kept on giving me messages that my Live wasn't working. So, I popped out the disc and went to the Dashboard, and tested my connection. Everything was fine. So, I connected to my Live (I was already signed in and my GT) and hit "Connect to XBox Live". It showed the loading screen but roughly two seconds later it stopped and put me back a the dashboard screen, still showing the "Connect to XBox Live" button. It wont let me get in! If anyone has an answer, just comment again on this wall. Thanks

    # December 29, 2007 9:11 PM

    Alberto said:

    Ok im trying to log into xbox live and it says in order to log into xbox live you must first perfom an update, ok so i try and perform the update and it says 'update cannot work because you are not logged into xbox live please check your connection' but i obviously cannot log in because i need to update xbox live.. what do i do!

    # December 29, 2007 9:17 PM

    steven said:

    I have a arris cable modem and i cant connect to xbox live... it sais... networ adapter: wired, ip: comfirmed, dns: failed... im getting soo mad cuz i wanna play on live please help me!!!

    # December 30, 2007 9:53 PM

    omg people said:

    people, thers nothing wrong with ur routers or internet connections, its just that live has been down for the last few days casue of all the new users, just give it a few days, should be working fine again

    # December 30, 2007 10:17 PM

    mike said:

    my 360 is saying that the system wont update and that i should check connections....i id and everything is fine and it still says it...WHY??????

    # January 1, 2008 10:29 PM

    Laura said:

    PLZ! someone help me! i have been trying for 6 hours straight to get this stupid thing to work! it keeps saying that my IP address is incorect and its not! Because I alled up my ISP! I called Xbox support and they told me that because i wasnt using and ISP that didnt have the xbox logo or wateva they couldnt help me!  I need some help badly. I have tried soo many times. Pleaseeeeee helpppp!!! ASAP!

    # January 4, 2008 1:06 AM

    Ronnie said:

    I am trying to connect to live with a direct modem conection.Do I need to disable the UPnP?

    # January 5, 2008 12:05 PM

    Savage republic fan said:

    anyone who has trouble with their IP address...

    to find out your IP address go (on your computer) to Start then RUN and in the RUN box enter cmd (short for command), once the box is open, enter the command ipconfig.

    that is all; your IP address Gateway and subnet mask should be there

    # January 6, 2008 10:27 PM

    Andre said:

    i'm not very technical so could someone tell me how to disable the UPnP?

    # January 6, 2008 10:57 PM

    ka said:

    my cable is hooked to my laptop. i have verizon wireless card in my laptop for internet. when i test the connection it says my ip address fails!!! been tryin for hours. please help

    # January 8, 2008 12:48 AM

    kevin said:

    My xbox wont do the update thing when im joining!


    # January 9, 2008 2:50 PM

    richie said:

    okay on my xbox live i get to play maybe one game then the router shuts off. have any idea why?

    # January 9, 2008 3:25 PM

    Stephen said:

    when I turn the xbox on without internet connection I can not get passed the message "xbox live is not responding please try again later" I dont want internet connection, I just want to play a normal game. How do I reboot passed this message? Thanks.

    # January 10, 2008 4:11 PM

    ej said:

    I kno what to do now if u run sumin like mine cut your compture off becuase u can't have to thing on tha dns server at the same time

    # January 12, 2008 12:37 PM

    sup man said:

    sup guys,

    how do i get my xbox to share with the computer.

    this dude said you have to go into windows and turn it onto sharing but i dont kow where windows is.

    please help

    # January 15, 2008 2:52 AM

    cl said:

    when i test my connection everythig works but when it comes up saying you have to update your xboxlive it just wont work what will i do

    please explain in simple english!!!!


    # January 16, 2008 11:14 AM

    yo said:

    I have a 360 and the ip keeps failing ive tried power cycling and many other things i have a wirless network adapter and i have tried typing in ips manually for my xbox 360 i have yet to disable the upnp so i will do that later and see what happens. other than that i am getting very angry. if you would like to help i would love it. email me with any information on how to fix this problem.


    # January 18, 2008 4:51 PM

    yanks said:

    i cant sign into xbox live...i did the test connection everything it working fine (ip adress, dns, mtu ect) but then it says xbox live: failed...then i read the discription its says, " failure on any of these tests will prevent you from signing in to Xbox Live. If your console passes all of these tests and still cannot contact Xbox Live, verify that your account information is accurate and up to date."

    wat the heck does that mean?? please answer!!!

    # January 19, 2008 9:29 PM

    john mitchell said:

    i got my xbox wireless gateway for my xbox, 2 days after christmas and i cant set it up because of the ip adress keeps failing please can you help me because i really want to play it, and how do you find your ip adress to put in

    # January 20, 2008 5:37 PM

    I need to watch my language said:

    at the moment ive spent almost 5 months working on the stupid xbox DNS says it has failed it happens over and over again im with AAPT ive rang up microsoft,xboxlive support and AAPT ive tried evrything. im connected through a Dlink router+modem. at the moment my settings are



    Secondary DNS:



    if u can help do so i got it for my B'DAY and that was in september.

    # January 22, 2008 1:24 AM

    hiyall said:

    how do u disable the upnp? i have no idea!!!!!!!!!!!!!!!!!

    any1 plz help me

    # January 27, 2008 4:37 PM

    Unwitting said:

    My xbox wont let me join xbox live because of the DNS error thingy. How do I fix this. E-mail me at

    # January 28, 2008 4:41 PM

    Jarrad said:

    can someone please help me, ive had the problem at the VERY top of this page, how do i disable UpNp???

    # January 30, 2008 10:21 AM

    howsay said:

    im going to get my bb gun and waste the clip on my xbox i got a new xbox and know it wont wireless connect and im going to shoot myself in the head wtf..

    # January 31, 2008 11:08 PM

    techsup said:

    Xbox sucks.  I do tech support for a router manufacturer and I never have any issues at all with Ps3 or Wii.  Xbox support tells people they need to port forward if they arn't getting an IP address (which is impossible if your not even getting an IP address to begin with).  They also tell people they need to change their MTU to 1364, which is retarded(as long as it is OVER 1364 you are fine).  Xbox support would be better handled by monkeys.  Just wanted to vent. Xbox has made my job suck.  All you have to is DMZ host the IP address of the Xbox; that is the quickest fix, and uPnP should be enabled NOT disabled for the Xbox to work as the Xbox supports uPnP and what enabling uPnP does it is it allows the port forwarding rules to be setup automatically on the router.  By the way all of you suck, get jobs and stop calling my phone.  I don't care that your Xbox doesn't work, assholes.

    # February 4, 2008 6:18 PM

    christian said:

    my xbox 360 wont get online cuz it says dns test failed. everything seems right but it said it was

    what do i do?

    # February 19, 2008 1:44 PM

    Johnathon Turner said:

    Hey Someone please help me i need to find out how to sign in to xbox live.  My shaw highspeed internet connection wont let me sign in to xbox live even after i went to automatic, and then i put the IP from my computer and my DNS on my computer on and it still said on the DNS that it failed!! someone explain to me how to go ONLINE ,, I SERIOULSY NEED HELP

    # March 10, 2008 7:36 PM

    John said:


    -click start

    -click run

    -type cmd

    -type ipconfig /all (yes there's a space between ipconfig and /all and don't type whatever's in the brackets)

    There should be you ip, subnet mask, default gateway and dns.

    and use google next time you dumb *****.

    # March 11, 2008 8:23 PM

    Joshua said:

    Take note of the things that you need to do also after the port forwarding:

    • Go to the Administration tab and uncheck/disable UPnP then save settings.

    • Go to the Security tab, uncheck the box labeled Block Anonymous WAN or Internet request then save settings.

    • Go back to Basic Setup, set the MTU to Manual and then change the value to 1365 then save settings.

    I was advised to do these things after forwarding ports, but 1365 is the min MTU for Xbox 360 and isn't UPNP enabled required to maintain open NAT.

    # March 20, 2008 1:27 AM

    Joshua said:


    techsup pretty much cleared this up.

    Thanks to everyone for helping me make my nephew happy.

    # March 20, 2008 1:29 PM

    ethan said:

    i have a arris modem and i connected to live once and got my gamer tag and everything set up when i was done i connected my computer back to the modem and now when i tried to connect my xbox to my modem it fails at the dns part ever time

    # March 28, 2008 5:28 PM

    asa said:

    ok so i am bridgeing my connection from my latop which is wireless to my xbox it conforms the connection and the ip address but the dns doesnt work. i was able to play halo for 2 days then it quit working. when i go into the xbox dashboard it says im connected but when i put the game in i get disconnectd. i clicked the share network box in the settings and tryed other things nothing works. please help!

    # March 29, 2008 6:50 PM

    Tori said:

    I cant past the stupid ip setting it keeps saying failed and it is imbossible i have done everything i can what do i do can u plz email me thanks  

    # April 2, 2008 7:32 PM

    CAMERON said:

    it says something wrong with ip adress & i typed it in manualy cuz i found the ip & dns & all tht

    # April 6, 2008 6:09 PM

    monkeyscrotumo8 said:

    how do ya disable upnp whatever it is

    # April 9, 2008 1:29 PM

    scorpio said:

    my xbox keeps sayind having technical difficulties wat do i do som1 help plz

    # April 16, 2008 12:22 PM

    Slow Dog said:

    Hi this is Criss butcher from from halo, one big thing about having a wireless router, is it is a Windows Vista or a uPNP. A uPNP as a little more complicated then a  

    Vista because Microsoft uses windows based servers for all LIVE enabled games.    

    # April 21, 2008 2:35 PM

    lewis said:


    I get past the ip address and DNS but it wont let me get past the MTU and i dont know what it means

    can someone please help me!!!

    # April 23, 2008 11:56 AM

    Josh said:

    Listen if your ip address fails turn off your modam and turn it back on when its pluged in to your xbox as for any other issues this might work too

    # April 24, 2008 1:49 AM

    Nick said:

    Whenever I try to do the xbox live connection test on my xbox 360, it fails on the xbox live part. It does not tell me that I need to do an update. I have an comcast and an arris 402.PLEASE HELP!!!

    # April 24, 2008 8:46 PM

    mike said:

    i have verizon fios and the xbox can find the wireless network .. but the IP adress doesnt work .. it says failed .

    my email is

    # April 25, 2008 2:25 PM

    MIKE117 said:

    MY XBOX WONT UDATE SO I CAN JOIN XBOX LIVE                                                                                                         PLEASE HELP

    # April 29, 2008 12:04 PM

    Alex said:

    I got mine to work if you have comcast or hive DNS error i know how to get it to work.

    # May 13, 2008 10:05 PM

    Tyler said:

    i am trying to get a new account and i go threw all the information and sign up and i get to the code part and i put my code in and all it keeps saying is there is a tackinal difficulties try again later and i have been waiting and it keeps saying the same thing what do i do????

    # May 16, 2008 1:05 AM

    chase said:

    i have the wired connection from my xbox to my computer. when i hit test connection it says that im wired but the ip always failed and it is on automatic. i have also tried manual and typed in the ip. can someone help me out??


    # May 17, 2008 7:40 PM

    tee said:

    i cnt get by this stupid a** DNS how can i get passed it. someone plz just write an answer before i blow up my 360

    # May 24, 2008 5:37 AM

    justin said:

    my xbox will get on live but when i try and search for a match ,like on halo 3 and COD 4 i cant find any matches....HELP!!!

    # June 22, 2008 11:56 PM

    nick said:

    im connected directly from modem to xbox but it says the ip address fails anybody plz help and what is it about the uPNP

    # June 28, 2008 1:45 AM

    chewee said:

    When i start live, i choose my internet connection and then do the test, i pass the first one which was my wireless adapter then it says that my wireless is not connected.. But for some reason i already connected to my router.... Is something blocking it? Please help spent all week trying to fix it email is Send me an email on how to fix it PLEASE!!

    # June 30, 2008 1:10 AM

    double j said:

    I have a hp laptop with verizon wireless internet card I took ethernet cable from a ethernet port on laptop and connected it to my wireless router a linksys wrt160n the another ethernet cable from router to xbox elite when I try to log on to xbox live the ip address passes but the DNS failes everytime I have tryied turning off fire walls on computer but it still didn't pass can someone please help me I'm all out of other ideas. Greatly appreciated

    # July 6, 2008 4:26 PM

    Joseph said:

    Man i JUST BOUGHT an new router (I used to have a modem) it is model: D-Link WBR-1310 54 mbps'. I have my cable direted from my xbox into my com room into my D-Link, The Light is on but for some reason My DSN isn't, and I'm not to saave with computer talk so I'm not quite sure what... UPNP is... Is it on my Xbox, my router, or on my Com?


    # July 11, 2008 10:12 PM

    Aaron said:

    Joseph: There is usually an option on the DLink router that allows DNS Relay. It is normally found in the LAN settings. Be sure that is enabled and that should fix your DNS problems.

    UPnP is an option that will most likely need to be disabled on your router as well. If you go to DLink's website, search for how to disable this option for your router. In my experience with these routers, that option is always on by default.

    Note: If you are using the DNS relay, you will not need to add DNS settings in the WAN settings. Those should be

    Hope that helps.

    # July 25, 2008 1:52 PM

    kate said:

    i have a cross over wire linked from my xbox to my laptop which runs on wireless, iv tried to set it up manually and automatically and its still not working, i cant find my xbox default gateway code, and it says no DNS addresses found, i have no ides what to do, its xbox 1, iv tried turning off the UPnP and nothings changed, im all out of ideas, if someone can help add me on msn or send me an email,, thank you kate x

    # July 30, 2008 4:10 PM

    daniel said:

    im haveing trouble every time i go to new user for xbox live it takes me threw the whole prosses but when i put in my subscription code it says there are technical difficalties and to try again later its not trew a router its pluged straight into the xbox and i dont know what to do plz help me

    # July 31, 2008 11:30 PM

    sum1 plz help said:

    wen i test my coccection i get to XBOX LIVE and den wen i try download de update it says i cant ..plz plz plz plz plz help..wat is upnp and how do u disable it ..i have no idea wats rong :(

    # August 5, 2008 6:29 AM

    XxALLdayKILLxX said:

    my xbox live won't either. it passes every test including the xbox live one and it gets to the game and says downloading network settings. then it says notice: you must be signed into a network account or xbox live to play online matches. my connection is eighty to a hundred percent most of the time. please help me. i have tested network connections a hundred times and it says everything passes

    # August 7, 2008 12:57 PM

    Super Soviet said:

    I just need a quick answer!  I'm directly connected to my modem, there's no wireless issue.  I entered in the IP address and subnet mask, gateway, etc. by looking at the information on my internet connection.  Strangely, everytime the 360 checks diagnostics it acknowledges a connection, but the IP address fails every time.  What the hell?

    # August 9, 2008 1:42 PM

    santana said:

    my dns is not working i have tried to restart the xbox over but it did work it keeps saying my dns is not working so plzz help

    # August 12, 2008 12:41 AM

    carmen d said:

    hi i have a wirless antena on my xbox and it oick up the signal from my router and it works but the connection i ran a cable from my router to my xbox and everytime i do it the ip adress fails and i enetred everything in manually and it still failed help me!!!!!

    email:  thanks i will apreciate the help very much!!

    # August 15, 2008 11:35 PM

    Jeff L said:

    Worked like a charm for me on a Dlink DI-634.  Thank you.

    # August 17, 2008 10:31 PM

    kyle said:

    i can seem to get my live working because the IP adress is failing

    # August 21, 2008 11:36 PM

    ax said:

    my dns wont work and i cant get on live

    # August 22, 2008 10:36 PM

    Ronan said:

    I go to test connections and says everything is confirmed apart from Xbox Live. It says that failed! This hasn't happened me before. What do I do?!

    # August 23, 2008 6:52 AM

    Paul said:

    HEYi want to get my Xbox live set up but it wont work.everytime it sais dns server failed when i go into test xbox live conection. i no nothing about computers and all this internet talk . can some1 dumb this down 4 me n help me please

    # August 25, 2008 8:14 PM

    Grant said:

    I have got the 3  

    mobile broadband right the problem is that it is wired to the network adaptor but when it comes up to the ip address it fails it ses your console was unable to negotiate a lease with your DHCP server it is really getting on my anoying me plz help!!!

    # September 4, 2008 12:55 PM

    Stuart said:

    Hello everyone. Im having trouble playing Halo 3 online, with Gears of War I can play no problem, but, when ever Im just about to start a match I recive a message saying that I quit from messenger and I lose connection to Xbox live and cannot reconect, Im not to sure of all your technical jargon, but I've listed everything im sure of. Finally when I run a network connection test, either my I fail the IP test or the Xbox live test. Any help would be greatly appreciated.

    # September 14, 2008 6:44 AM

    dark killer said:

    i cant go into xbox live because my damn ip adress keeps failing.      please HELP ME!!!!!!!!!!

    # September 19, 2008 9:19 PM

    Manny said:

    the mtu thing wont let me play xbox live wtf

    # September 29, 2008 5:51 PM

    evell jones said:

    My MTU have to be set at 1364 or greater on my Arris modem but i dont know how

    # September 29, 2008 6:42 PM

    c said:

    Yeah having same trouble my mtu wont allow me to log on either. Since there update i beleive they have a bug....

    # September 29, 2008 9:53 PM

    that guy said:

    again today/night

    xboxlive went down

    not a MTU problem but server maitainence

    don't worry about that guys

    # October 1, 2008 12:34 AM

    DeRosa said:

    Hey Guys,

    Can someone help me.  I can connect to XBOX LIVE without issue for about 5 mins.  Then I get disconnected.  All i have to do is connect again and i'm fine again for 5 mins.  I have a D-Link WBR 1310, all computers connect to the internet and no disconnects.  i have checked all the postings on multiple websites and all my settings seem to be correct.  My XBOX TEST passes everything with a Moderate NAT.  I have contacted XBOX and DLink multiple times and it is the biggest waste of time cause no one is ever able to assist.  I paid for the router and the 360 and LIVE and I can't stay connected for more than 5 mins.  Can anyone help.  Please email me

    Thank you.

    # November 9, 2008 5:14 PM

    Kashia said:

    Someone please help me. I have a laptop with an at&t internet card and I'm using an ethernet cable to plug in from xbox to computer. And I absolutely cannot get past the IP address. it says that my console was unable to negotiate a lease with my DHCP server. I have no idea what that means or how to fix it. I've tried everything I know how to do and nothing's worked. Will someone pretty please help me. My email is I would really appreciate the help.

    Thanks a lot

    # November 16, 2008 12:15 AM

    the messages!!! said:

    i've been getting on xbox live for the last 6 months or so

    its a year subscript too. o and by the way, its an xbox original. i haven't even had 1 problem yet. Now it''s telling me that i have new messages that i HAVE to view before signing on. so there are no new emails and account manager says i have no new messages, and yet i still san't sign on. I've ran the xbox live test and it says i am connected, i just am not allowed to be on. any help ??!!

    # November 19, 2008 3:57 PM

    TJ said:

    it is saying that im suspended from xbox live and it wont come back to a sertin date. but the date that it says that, i would be able to get on it today and it still wont let me. soed this mean i have to get a new xbox live account

    # November 25, 2008 1:37 PM

    simon said:

    every time i test my xboxlive connection every thing gets an ok but when it gets to xboxlive it say failed and it never gets to the nat so whats up with that

    # November 26, 2008 4:46 PM

    Ross said:

    I've just got my xbox back from a repair (they sent a brand new 1). so i thought gr8 back to gaming! try to sign into xbox love and it tells me an update is needed, so i click on the update wait patientley for about 45 mins...  the bar hasnt moved an inch!  Wtf is the matter with it?? can't sign in to my profile or anything:(   can any1 help??

    # December 2, 2008 11:10 AM

    hony said:

    just unplug it for 20 30 second its 90 percent ganna work

    # December 17, 2008 9:41 PM

    Teray said:

    my xbox 360 can't get pass the DNS server i went to the control pad off my computer i even called my Internet provider and they said that the ones that i have is the ones the have. my network connections work great and IP address says confimed. what i should do next

    # December 21, 2008 5:27 PM

    Travis said:

    Every time I try to go on Call of Duty 4 Live it does  this,The Current profile is not allowed to play on xbox Live.WTF!!!!!!!!!!!!

    # January 3, 2009 10:51 PM

    John Doe said:

    I have been trying to connect to Xbox live for 2 days now. I have it running through a router/modem. My IP address keeps failing. I put it on autmatic but it says my gateway is invalid.So I manually entered the IP and the subnet mask. I did some research and entered my IP in the gateway except i took off the last number(.xxx) and added (.1) ( says "Your gateway did not respond to a network request." I also recall something about changing my HDCP server settings or something. I contacted my ISP and they said to contact the router  manufacturer. How can I find my gateway number? What is the problem here?    

    # January 4, 2009 5:49 PM

    patch said:

    how do i disable the UPnP?someone help!

    # January 5, 2009 10:06 AM

    Davidm 16 said:

    I have Had xbox live nearly a year and it is not up til may but it wont connect it says internet wire not connected even though it is and my dad used the wire for a laptop and it worked

    # January 8, 2009 1:35 PM

    pelacuaz said:

    i just fixed my xbox from rod but somehow i can't connect to xbox live,everything is ok from ip to network connection but xbox live fails,anybody knows the reason?

    # January 11, 2009 1:39 AM

    dave said:

    Haha Guttered hate to be you right now :)

    silly child

    # January 16, 2009 9:21 AM

    Frank said:

    To disable UPnP, use PC to connect to your router

    config page. UPnP might be under "advanced menu".

    After disabling UPnP on my Netgear, we were able to join xbox live.

    # January 17, 2009 6:49 PM

    jason said:



    # January 21, 2009 4:02 PM

    JASOM said:


    # January 21, 2009 4:03 PM

    Greg Mc said:

    I have just got myself an xbox & tried to play xbox live. My xbox is running straight off the modem.It says I can connect to xbox live but cant sign into messenger. Has anyone got any idea's on ho I can resolve this problem?

    # January 27, 2009 12:41 AM

    Boom! said:

    I've have been changing settings all over the place with this thing. Thank you so much!

    # February 7, 2009 10:46 AM