I am a huge Mike Gunderloy fan and so I pretty much buy every one of his books and read his Daily Grind blog posts religiously.
I just recently got my copy of Painless Project Management With Fogbugz and I really didn’t know much about FogBugz prior to reading this book. Once I started reading I was immediately intrigued by the way that FogBugz ties right into your mail server and treats each incoming email as a case within the system. You simply point it to any POP3 mailbox and when an email comes into that account it goes right into the system and you can assign a due date. You can reply directly to the message within the system and FogBugz keeps track of the entire thing. If the user that sent the message replies back, then that message is tracked in the original case as a threaded discussion. Amazing! If a user happens to submit a bug that you want to track, you can just edit the case and assign it to the correct project, mark it as a bug and that’s it. As I kept reading, I quickly realized that FogBugz could single-handedly manage my support requests, sales requests, bug tracking and project management for CodeSmith. I bought my copy about a week ago and I could not be more happy with my purchase! FogBugz 4.0 is truly an amazing product.