Eric J. Smith's Weblog

This is a big wish, I've broken it down into subsections.

== Root Cause ==

We currently use two systems for managing issues with our customers, and our products. We use Jira on the "project management" side of things (assigning and tracking issu...

Fogbugz is not the first product to have this feature. I have personally administered 2 open source trouble ticketing packages, viz. RT [www.bestpractical.com/rt/], and Bugzilla, and both of them had this feature.

Probably Fogbugz is easier to setup & use..

We're going to use Foxbugz for our game company, FunPause. We've released a miniature golf game and a strategy game so far ( http://www.funpause.com/) and spend lots of time tracking requests. Foxbugz is really outstanding to make sure sales and support don't fall through the cracks!

It is cool, but this is stuff people were doing with Lotus Notes 3+ years ago.

Mark: of course, and you can even track bugs with Wordpad, which would be an improvement over nothing at all.

That's not what I like about foxbugz (being able to track bugs in the first place). It's how it does it. Everything has been streamlined for easy social interaction between our customers and the developers.

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Our hit mini golf game now on Mac: http://www.funpause.com/gardengolf/

First I read through it in Barnes & Noble for an hour. Then I put it back on the shelf. Then I saw it again at Borders and picked it up and started reading it a second time. I decided what the heck I was already spending over $400 that day on research books so what was another $34.99 gonna hurt. I took it to work today and read from the front page to Page 16. I was stunned from the wealth of new visions that filled my head during lunch. I opened my laptop and went straight to Google and entered FogBugz software --> That took me to the Fog Creek site and JoelonSoftware, another book that I bought last week.As a matter of fact, I think people around me thought I was completely insane, since every time I opened it to a new page, within seconds I was laughing quite loudly -- in a bookstore? So, I bought both books. Anyway, back to today -- So there I am reading "Painless Project Management with FogBugz" and all of a sudden it hit me...I can use that for an open source project that I am working on codename "Millenium". Anyway, after hightlighting more sections and making squiggles in the margins, I went straight to the online store and bought a copy of FpgBugz 4.0. It took me until page 16 to realize I had discovered a secreat weapon that was the answer to my greatest question...How was I going to keep everything going when my entire team of co-conspirators -- I mean collaborators would be literally spread across the globe? The answer was obviously I had to have a Web-based project management, issue tracking, feature collecting, defect assigning tool --> FogBugz 4.0 was exactly what I have been searching for -- now we can start working on the project and all it will take is for everyone to have their own copy of FogBugz 4.0? Definitely --> for $100 each we can all get going on a truly amazing product. Thanks for writing the book and for the first 16 pages that gave me the key to what we needed to start to bring the realization of our vision that much closer. Your other books rock too! My advice to everyone reading this: Buy them all and use them everyday!!!

I would like to get into project management. Would this book help me on that? I am currently a systems admin and want to do more.

PingBack from http://warpedvisions.org/2005/04/12/products-and-tipping-points/

Mailbox integration is indeed a very nice feature and we are going to integrate it later in our software as well as I personally use that a lot.

We think the important thing is to materialize whatever was discussed into tasks and keep the development in sync between discussions, tasks and milestones. That's what's really needed.

Anyway, I'm biased obviously, just my 2 cents.

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