any event which is not part of the standard operation of a service and which causes, or may cause, an interruption to, or a reduction in, the quality of that service
i want to answer of this quotation
incident means unexpected uplanned at any even may or not may cause of physical harm such injury,illness and disease for an individual it also can cause property damage or any combibination of these effect.
i want know what is incident
is there any different between incident and accident
it is unsafe occurance, rise of the work place which result no injury, damage property
Incident is define as an event that was not plan for but suddenly happen which could result into either pusitive or negative side.