To my tech supportees:
XKCD's Tech Support Cheat Sheet nails it!
This is essentially what I'm doing when I sit down
at your computer and dig you out of your latest hole.
If only you'd make some more intelligent guesses for yourself,
you might be able to solve more of your problems.
But it's not quite that simple.
You probably don't understand very much about what you're doing.
I have enormous depth and breadth of experience which informs my investigation.
I am—no false modesty here—a master of debugging.
The extra context helps me hone in on a solution more often than not.
Still, do give the flowchart a shot.
Being able to solve your own problems is very empowering.
When using Lightroom before, I was never able to figure out how
to move photos from one folder to another.
You'd think that you could just click on a photo and drag it.
I just spent twenty minutes figuring out what I've been doing wrong.
After you've selected multiple photos,
click on the photo thumbnail and not the surrounding gray frame,
and then you can drag the photos to the target folder.
I had become accustomed to clicking on the frames to multi-select photos,
so naturally I assumed that was also how you dragged a set of photos.
But clicking on a frame of a selected photo merely deselects all the other photos.