.Avery Blog

I had similar problem with my Toshiba; but it was the power cord, not the laptop. When I tried a different power cord it worked fine.

James,
I can empathize with your frustration on the HP support line. BTW, where did you find the Chat line on HP support?

Mr. T.

I would tell you, but it is better if you do not know. Try calling, it could not be worse than the chat.

-James

Hello!

I have an hp d145 all in one. I'm using Omnipage Pro 12 for a canning program. The Automatic Document Feeder won't work. It will work with the HP scanning program. Does anyone know if the Omnipage is incompatible, or whether I'm not using it right?

Thanks!

Richard

I actually used the chat support recently and had great success with it. My problem was solved within 15 minutes. Sorry to hear that you had such a bad experience.
Mike

I agree with you. HP has had the mosty shitty tech support out there. I spent 3 hours going around the bush with some fool that could barely put a sentence together. When it all came down to the 4hour session I told them I was going to contact my lawyer and take them to court. It was only then were they willing to work with getting me a new monitior [I had a defective one and this idiot tried to convince me it was to factory specifications so they would not replace it]. I told him I don't buy a new car without a tire, so I sure in the hell don't buy a new computer pacakage without a decent, working monitior.

After my expierence I will never own an HP again. They denied me a rebate bundled because "i did not have it postmarked in time.' Well no crap that will happen when I get the printer orderd 45 days later than expected.

You want really tech support get a gateway. Everyone actually speaks english and they are willing to fix the problem and make it right, not deny it and trying to save a buck.

Yeah same thing happened for me
Ive cahtted with representatives 5 times now, they have no clue whatsoever. They give you a useless solution, and try to delay the service as long as they can. They will delay the service till your warranty is over.
Then they willl reply with a $600 total bill,for replacement parts.
These is the corporate world.
Compaq/HP are the new scammers
BEWARE DO NOT TRUST IN HP/COMPAQ COMPS. ANYMORE NOW THEY GET CHEAP PARTS ASSEMBLED WITH COMPAQ LOGO ON IT. THE QUALITY IS CRAP LOCAL NONBRANDED COMPS DO x10 better.

the support went to India, that's why....

YOU CAN NOT ASK HP FOR HELP. BECAUSE THEY DON,T HAVE ANY HELP

Amen to all of the assertions that HP service/Tech Support is shitty.

I have an dinosaur HP OfficeJet K80 (new in 2002) that has quit printing multiple pages properly.  Occasionally even aborts on the first page.  I just finished one hour of trying to get help.  It started with a detailed explanation of the problem on their e-mail page.  They want to know the error message - but offer no means of pasting.  So typing that bloody thing took quite a bit of time.  Then the e-mail send page wasn't working.  So I copied my message and went to webmaster bitch page and tried to send him/her a message about the e-mail page not working- and attempt to get my message to the correct person by virtue of pasting my e-mail test.  That blew up and didn't go.  So then I tried the phone number.  After answering all of prissy-puss's questions, I am told that phone service is no longer available for this dinosaur.  Try e-mail or live chat.  Well, e-mail was obviously out.  Guess what happened at Live Chat!  My printer doesn't exist!.  I tried every possible configuration of the elements of the printer name/model number.  Nothing worked.  The only possible good thing, is that when I logged into HP they asked if I would participate in a survey.  Whoopee!.  A copy of this entry of the url for this blog will be my "remarks"

I just completed an exercise in futility with HP solution center.  My scanner was missing data from pictures when it scan, so I asked them for advice.  Uninstall and reinstall the scanner was there answer along with instruction.  3 weeks later I was left with a pile of junk because of stupid techs that can't read, think, or give a damn.

You know whats the main problem, the main problems is that we are so lazys and so used to call and get the problem fix, but that is not the problem, the problem is that most of the time we even want it for free, i mean the representative from hp know his job and know how it work to get something done, if is ofering you a extendet waranty is because already know that tech will take a lot of you time and your waranty will end up soon, and also most of the time we dont even know what is going on with the product and we think we can figurate out, instead of just follow the instructions ot the tech guy because we are to much to listen to a guy that has a funny accent, personally i just read a litle bit so i dont have to call or chat, thats the best way to avoid all the problems.

I also have a shitty,crappy,piece of junk from HP C3180

To hear about more stories from other unhappy HP customers, check out:

www.unhappyHPcustomers.blogspot.com

Have an HP L7680 with a bad print head.  Contact HP chat support.  An hour and a half later they determined the print head was bad (duh).  Said they would ship.  Two weeks later, no print head.  Contacted HP - had to go through the same bull, hour and a half later they determined the print head was bad, again.  Said would ship immediately.  4 weeks later, still no print head.  Contacted HP again.  same scenario.  Bottom-line, no print head.  As a note:  IS STILL UNDER WARRANTY.  HP does not care after the sale.

Im having mixed experiences with their support. right now im waiting for the chat support and its been a few hours im not sure how long exactly its been. i called their toll free number and yes it was outsourced to India, except for the first guy who probably got angry because someone stole his sandwich, all the other representatives were very nice and helpful, they couldn't help me because my computer only had a 90 day warranty and its been 1 and a half years. to get a one time service i would have to pay $50 when the printer with the problem is $20 so i decided to go for the chat support route.