Joe On ASP.NET

Fantastic - finally a simple solution to this nasty word crash.. I wonder what causes it in the first place.. I contracted HP about the hpz3r5ha.dll issue and they skirted responsibility.  Whatever, it seems better now.  Thanks :)

Sadly.. I have to redact my earlier comment.  After deletion of they key it subsequently recreated itself and the crash persisted.  Keep trying!

I have had very similar problems with a different HP dll, the only solution I can find to prevent Word crashing is to change the default printer from my HP printer to a different one such as the Microsoft XPS Document Writer.

I found this after upgrading to SP1.  Uninstalling SP1 worked, but the above is clearly more simple.

I contacted HP and they offered 2 solutions for Office Apps crashing upon exist when a HP AIO printer is set as the Windows default. Solution 1 worked for me.

Solution I: Uninstalling HP Smart Web Printing software

======================================

Follow the steps given below to uninstall HP Smart Web Printing software :

1. Click Start.

2. Click Control Panel on the Start Menu.

3. Click the Programs icon in the Control Panel.

4. Click Uninstall a program in the Programs and Features section.

5. From the list of options, right-click HP Smart Web Printing. Then select Uninstall/Change from the right-click menu.

NOTE: You can also click HP Smart Web Printing from the list of installed programs. Then click Uninstall/Change that appears in the line above the list of installed programs.

6. Click Continue to confirm the uninstall.

7. Follow the prompts on the screen to uninstall the software.

Now, check the functionality. If the issue persists, I request you to follow the steps given below:

Solutin II :

========

Step 1: Remove the entries from the startup folder

=-==-==-==-==-==-==-==-==-==-==-==-==-==

I request you to follow the steps given below to remove the entries from the startup folder.

NOTE: These steps can be performed only when logged on to the computer as administrator.

1. Right-click Start, and then click Open all users.

2. Double-click the Programs folder.

3. Double-click the Startup folder to open its contents.

4. Right-click the all-in-one entry and select delete from the shortcut menu.

5. Repeat the steps 4 until all the files you want to removed are deleted.

Step 2: Remove the entries from Msconfig

=-==-==-==-==-==-==-==-==-==-==-==

I request you to follow the steps given below to remove the entries from Msconfig.

* Click Start, Run.

* Type MSCONFIG, click Ok.

* Click Startup up tab.

* Uncheck all the HP program listings.

* Click Apply and Click Ok.

* If requested restart the computer.

Now, check the functionality of the All-in-One.

I believe that the information provided above should resolve the issue. If you need any further assistance or if you have any questions then kindly get back to us. We are always available round the clock to assist you technically regarding the issues you may experience with All-in-One units.

I had the same problem - Word and Power Point crashing on exit after Vista SP1. Changed HP printer to non-default, and all seems ok - cheers for the advice!

I didn't have the "data" directory but I went into:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Word\Addins\SnagItOfficeAddin.Connect

and changed the LoadBehavior to "0" (zero). This fixed it for me.

I didn't have any problems with plug-ins, but did have the crash on exit.  If it helps anyone, it only seemed to happen if I had Word data on the clipboard (ctrl-c on some text).  Setting a printer other than the HP as default seems to "fix" it, although it's not a good solution.  I didn't install the full HP suite, just the basic drivers, so the steps in Mike's post don't apply to me (thanks for the info, though, Mike).

I've also had problems with the HP network monitor service (it's a network printer) crashing on both my Vista and XP box when I come out of sleep.  I set it to auto-restart, which is lame, but works.  And naturally HP support tries to blame Microsoft.  Sigh...

Deleted the registry key <Data> and uninstalled the plug-ins such as Flash, ShockWave players and now

the mouse partially working in MS  Word 2007, for example inserting an bmp image into the word document and if try to select it then doesn't work, after setting up the generic text as the default printer instead of HP it allowed me to select the image only for first time, but later no way to select it again, strange !

Renaming the 'data' node in the registry worked for me. Thanks!

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Thanks a million!

great solution!

Works great - should have looked this up first. You saved me another 3 hours of scratching my head

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On Word crashing on exit... this is Word 2000. I've removed and reloaded office 3 times. Same result. It crashes on exit. I've cleaned the registry. I've removed the add-ons (removed the .dot file, not just disabled them).  Two clues - it keeps asking for my name/company on loading to be used for workgroup config. That never happened before as I think its only supposed to happen once. Also I can prevent the crashing by loading winword.exe /a to theoretically disable add-ons although none show in the programs 'templates and add-ons" dialog. The real problem is that I can't convert  files to .pdf files as Acrobat hangs when converting .doc files. It works OK with other files however.

    Any chance you might have a suggestion? Going on two days wasted.

    Thanks

I was experiencing constant crashing on exit in word 07, and the regedit mentioned above worked like a charm.  You don't even need to reboot.  

Thanks, a great help.

Renaming the data file using regedit worked for me.  A new data file was made automatically on restarting system but it all seems to work ok, no Word crashes on exit.

Open Office 3 is free and works straight out of the box!!

Try using the Officejet Pro 1170C driver instead.  It comes with windows XP

I used the fix at the top and it worked fine. Thanks....

deletion of data key worked for me for 2007. no more crashes and can select text.

Thanks!

Unbelievable I have reinstalled word, redone everything i cant believe that work, thanks heaps!!!!!

Brilliant...

The regedit fix sorted it out. I should have looked for a solution before attempting 2 full re-installs!

Thanks,

click start go to printers and faxes and right click on any one of your non hp printer and set it as your default printer. Well if you do not have a non- HP printer, then set up a printer using the setup wizard there and select it as your default printer.

      This should your problem in most cases.

Note: Make sure you select your HP printer while you have to print your files from within your PC.

The regedit fix worked like a charm...THANKS!!

great fix....... worked like a champ

I renamed the Data file to Data1 and it worked like a dream (I'm scared to delete reg files!).  Thanks!

You are a life saver.  I have had to do this 3 bloody times now' works like a champ.

Firsttimers: bookmark this page!

Thanks! Worked great for me too!!!

thanks man I have been looking for this solution in a while. Word is finally working fine on my Vista Machine.

Awsome, thanks so much, work like a charm.

Whoa! I was just going crazy googling like mad...

Worked OK. Thanks a million ;-)

Thanks. Deleted data folder in registry and it works great.

Regedit fix worked on my Acer TravelMate! Thanks.

Hey mate, this works a treat. I was just in the middle of doing science homework and WORD suddenly crashes. I was thinking, WTF??? WORD told me to update but i decided to a bit of research to find a quick fix, and it seems my research has paid off.

Cheers,

Dylan

Worked like a charm, thanks

Works Fine even SP2 did not fix this issue

That worked great! Thanks..

Still would like to know the cause..

Many thanks Joe,

You have reduced my stress levels that I have been having over this glitch for the last 7 months.

So much thanks.

Murry

amazing it works straight away thanks so much that bug been annoying me for so long!

i've had the same problem as you guys, but Joestanger's solution cant help me, BUT somewhere here

"Craig said:

I didn't have the "data" directory but I went into:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Word\Addins\SnagItOfficeAddin.Connect

and changed the LoadBehavior to "0" (zero). This fixed it for me."

and this solution's helped me too. I didn't have "SnagItOfficeAddin.Connect" like craig had, just "FPC_WordAddin.FpcWordAddin"and "PDFTransformer3.WordIntegration.1", so I've changed Loadbehavior to "0" and it's fixed my problem.

hey, just a quick thanks. works! amazing! thanks

This worked in our office environment but with a side effect. We use other custom built macro addins (not the Snag-it addin). Our addins were duplicated and the duplicate addins do not work if it uses macro data (built-in buttons within the addin like templates work).

The user is okay with this side effect but it bothers me. Anyone know how you might fix this?  

Thanks m8, worked a treat. Saved me a few minutes there

Well i had this problem in my OFFICE 2007 which i uninstalled and then got 2010 professional plus, but that also gave the same error that is crashed after i exit (stopped working properly...will look for solutions....stuff like that!!!). I tried the first method of deleting the registry but it didnt work. So i uninstalled my ENDNOTE software which was integrated with office, luckily my office is working fine now...

All these troubles started after the update from microsoft.

Thanks all.