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How can we assist you today?
Filbert: Hello Customer, we have
received the following information from
you, upon entering this session:
Operating System: Win ME
Email Client: Yahoo Mail
Computer Type:Acer Aspire
Processor Speed: 333Mhz - 450Mhz
Ram:64MB - 128MB
Modem Type:SpeedStream
Modem Speed:DSL
Browser:Netscape 6.x
Customer: Hello! I am trying to clean
all spyware and adware from my machine.
One item that shows up on the Internet
as spyware is the BroadJump Client
Foundation software (cfd.exe). This was
automatically installed with SBC DSL.
Can I safely remove cfd without
impairing my SBC DSL service?
Filbert: I understand that you want to
uninstall cfd from SBC DSL services, is
that correct?
Customer: Yes. BTW, BroadJump.com is
now Motive.com
Filbert: I apologize for any
inconvenience you may have experienced
and will try my best to assist you.
Customer: AFAIK, I just need to shut
down cfd.exe in TaskManager and then
uninstall it from Add/Remove Programs.
What I want to know is will that impair
my DSL service in any way.
Filbert: Please know that CFD is not
a spyware, it is internal file in DSL
connection manager.
Filbert: It is used to check your
system settings and also network
settings associated with your computer.
Customer: Other sources say that it
is transmitting information from my
computer that can be used to target
advertisements.
Customer: If the information it
transmits is not being in any way used
to drive advertising to my computer, I
do not have any problem with that. Can
you certify that it is only being used
for network menagement purposes?
Filbert: To remove that file, you
need to uninstall DSL connection manager
from your system.
Customer: My message timed out.
I repeat it here:
Filbert: Sure.
Customer: If the information it
transmits is not being in any way used
to drive advertising to my computer, I
do not have any problem with that. Can
you certify that it is only being used
for network management purposes?
Filbert: Please know that file is not
used for advertising purpose, it is only
used by connection manager for network
check and your system settings.
Customer: In that case, I will leave
it be.
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