My last couple of blog posts have been written using the excellent Windows Live Writer tool. It's a fantastic blogging tool. I wanted to send a suggestion or two to the WLW team, so I clicked the Send Feedback menu item. That takes you to an MSN group that's as close to an official support channel as there is.
Before posting my suggestions, I went to do what I would always do - search to see if the suggestions had already been made. Lo and behold, there's no search. Are you KIDDING me? A community forum with no search capability? How brain-dead is that?
In the end, I was able to use Google to search the group. But that should so not be necessary. Sometimes I really wish MS would come up with a single communication forum strategy. Newsgroups, MSDN forums, ASP.NET forums, MSN Groups, Connect - it's all over the map.