Support, Support, Support
I’m currently using the fine Telerik RadControls for ASP.NET AJAX to build a Web application for a client. I just wanted to say how pleased I am with Telerik’s customer support.
As with most developers who encounter a new toolset, I get stuck due to a lack of product knowledge. The guys (and gals) at Telerik have bailed me out several times in the last couple of weeks and I wanted to say ‘thanks’ for a job well done. Their responses are timely, polite, and helpful.
It’s unusual being in the position of “average customer’ when dealing with ASP.NET control support. When I need help with ComponentArt’s Web UI products, I just email my problem to my buddies who run the place (I wrote their early documentation when I lived in Toronto). Likewise with WebUI Studio from Intersoft Solutions, I have an ‘in’ with the bosses who take care of me.