Support, Support, Support

I’m currently using the fine Telerik RadControls for ASP.NET AJAX to build a Web application for a client. I just wanted to say how pleased I am with Telerik’s customer support.

As with most developers who encounter a new toolset, I get stuck due to a lack of product knowledge. The guys (and gals) at Telerik have bailed me out several times in the last couple of weeks and I wanted to say ‘thanks’ for a job well done. Their responses are timely, polite, and helpful.

It’s unusual being in the position of “average customer’ when dealing with ASP.NET control support. When I need help with ComponentArt’s Web UI products, I just email my problem to my buddies who run the place (I wrote their early documentation when I lived in Toronto). Likewise with WebUI Studio from Intersoft Solutions, I have an ‘in’ with the bosses who take care of me.

Published 04 August 2009 11:50 AM by Ken Cox [MVP]
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Comments

# Support, Support, Support - WebLog of Ken Cox said on 04 August, 2009 02:52 PM

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# zoldello said on 04 August, 2009 03:47 PM

I will take this as a sign that Telerik has great customer service and you were not paid; because of your MVP status.

# Support, Support, Support | I love .NET! said on 04 August, 2009 05:42 PM

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# Dave said on 05 August, 2009 05:57 AM

I found ComponetArts Support and Documentation to be very poor (sorry!) compared to Telerik's.  I posted a question on Telerik's community site and had a response from a Telerik Support tech in less than 20 mins.  I responded back to that post and got another response from the same tech a few minutes later.  The respose was not completly what I needed (I was trying to do something out of the ordinary) but it did point me in the right direction.

A similar situation with ComponentArt took me over a week to get something I could use, one day of that was waiting for a response.  It was a Monday so they may have been busy cleaning out their queue from the weekend! I don't expect my support people to have every answer, especialy when the problem is a little out of the ordinary but the longer you keep me waiting to tell me you don't have the answer the more money I lose.  

I have been completely happy with Telerik and would highly recommend them on furture products.

# Support, Support, Support | rapid-DEV.net said on 05 August, 2009 10:55 AM

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