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Outlook 2007 Instant Search not working anymore on Vista

Since the beginning of this week I wasn't able to search anymore in Outlook and has I am using this a lot I was really pissed off.

I finally found an explanation in one of the Microsoft Forum:

Jake, you may have been hitting a known Office 2003/2007 setup issue.  If you install any Office 2003 component after installing Office 2007, Outlook 2007 Instant Seaerch stops working.  You'd have to repair your Office 2007 installation to repair the issue.

 I did installed Word 2003 because otherwise I couldn't work on my Tech Head Brothers authoring tool that is using VSTO 2005. So I had no choice than to install Word 2003. Even if my tool is working in Word 2007, I can't load the solution in Visual Studio 2005 without having Word 2003 installed. What are you doing guys? It is a real pain.

I am now trying to repair my Office 2007 as recommended... and bingo :-(

 

What should I do now ? :-( 1:23 AM I go to bed that stuff really suck!

Posted: Jul 07 2007, 01:24 AM by lkempe | with 22 comment(s)
Filed under: ,

Comments

lkempe said:

Ceri: Thanks for the feedback. Did you found a solution in the meantime ?

# July 11, 2007 1:54 PM

Pete said:

I had the same problem and tried Office Diagnostics but that didn't solve the problem. What solved it was booting up into safe mode and opening Outlook 2007. As soon as I did that a balloon announced the office file needed repairs. when the repairs finished i double checked the instant search again and it was working fine. I re-booted and opened Outlook again and waited for the file to be re-indexed and then the search was working perfectly again!

It used to be that Outlook would tell me if there were problems fixing the PST file while running windiws normally but this time it didn't tell me. Only when I booted in safe mode was it able to do something about it. Perhaps there was a new driver or application that was interfering.

Hope this helps you.

# July 28, 2007 1:06 PM

lkempe said:

Thanks Pete for sharing you tip! In the mean time my issue was solved but I don't know really how. I had a fix of Word 2007 and it might that that did the trick.

# July 28, 2007 5:58 PM

Frank said:

I have had the same problem and it's driving me nuts trying to fix it.  I've rebuilt the index several times with no luck.

After reading your comment, I realized that my problem began after I installed Microsoft FrontPage 2003.  Is there something I can do that will allow me to keep FP 2003 loaded on my Vista machine and Office 2007?

# September 26, 2007 8:13 PM

lkempe said:

Frank: I had similar experience but with Word 2003 that was installed after office 2007. I tried then to open a .doc and the office 2007 setup started automatically and fixed the issue

# September 27, 2007 12:35 AM

Morgan Baker said:

Sympton: Instant search returns o results

0/system: Vista Ultimate

Outlook 2007

Possible reason: Recent installation of Frontpage 2003

Ran Office diagnostics --- problem not fixed

# October 31, 2007 7:26 PM

Enrico Savazzi said:

Same problem here, Exchange search stopped working one day after installing Vista and Office 2007, only I did not install any Office 2003 components. Found a MSDN posting saying this is a known issue with Exchange Server 2000, but offering no solution other than installing a hotfix on the server. It seems there are several possible causes for the Exchange 2007 search not working.

# November 19, 2007 8:24 AM

alex said:

I had the same problem. Solved it by inserting the office2007 cd and runned repair. Thanks for your help!

# November 20, 2007 6:53 AM

Marc de Smet said:

Same problem; search worked fine when starting VISTA  in safe mode en the running OUTLOOK 2007; however : when returning to "normal mode" the search did not work ! (message : "indexing your items", .....

Thanks for Your help,

Marc

# July 10, 2008 5:03 AM

M$ Sux said:

Ok, I had this problem as well... check this out...

1. In outlook 2007 go to > Tools > Instant Search > Search Options. Take the check out of "Personal Folders" and click OK. It will make you restart Outlook. Now, reverse the process and add the check back and it SHOULD re-index the mail file.

2. Control Panel > Indexing Options. Click on Advanced at the bottom, then click the Rebuild button. Be warned that this will rebuild the entire index for all files, not just outlook.

Good Luck!

# July 16, 2008 9:12 AM

Bert said:

Here is what I found after trying almost everything and it worked perfectly for me.

Quote:

After two days of hammering Google and the Microsoft website I confirmed a fix that worked after none of the others I tried was successful. The problem seems to be a corrupted interaction between the index in Outlook and the other Vista indexes. I think that when you reindex Outlook while the Vista index has the problem or vice versa you pass the problem back and forth between Outlook and Vista. To really clear the indexes;

1) open the Outlook search option panel and unselect all folders for indexing.

2) Exit Outlook and without doing anything else wait a good while,(I waited 15 minutes) it was suggested that you allow time for the index to be removed.

3) reboot

4) go directly to the control panel, go to System and Maintenence, then to Indexing Options, then to Advanced Options.

5) Press the Reset Defaults button (yes if you have special options you will loose them) 6) Reboot and wait for the indexes to rebuild (this may take quite a long time. 7) When you return to Outlook you will see the Indexing Status now actually works its way through the items and when it completes the Instant search works. I think this was the first time I have seen it work since I built this system

# July 27, 2008 7:43 AM

Julio Caldas said:

Thanks Bert.

Yours recomendations worked perfectly.

# July 31, 2008 1:50 PM

wendy said:

Bert, your instructions worked but it only lasted for about 3 minutes :)

as soon as i opened outlook after the 2nd reboot i checked the index status and it was on 130 items but still being indexed. i closed the status window and checked 5 min later

nothing but zeros :(

i am working remotely for 2 more weeks so obviously can't get the original cd in the drive to do a repair.

this is driving me nutz .. i can't believe microsoft hasn't realized this and put a fix out.

i have tried everything else i could find that i could actually do but don't know how to reboot remotely and get into safemode with networking so i could log in .

if anyone has any other suggestions, i would be most appreciative.

# August 30, 2008 4:03 AM

wendy said:

hey dee ho !

after bert's initial instructions helped but disappeared, i decided to try the ole uncheck the drives in the search options trick and knock on plastic, search works now !

thanks all !  (mostly bert :)

# August 30, 2008 4:55 AM

What Ever said:

I had a my Personal Folder corrupted and when this was re-created, I noticed that my search results in Outlook were now imcomplete.  So I followed these instructions from a previous post....

1. In outlook 2007 go to > Tools > Instant Search > Search Options. Take the check out of "Personal Folders" and click OK. It will make you restart Outlook. Now, reverse the process and add the check back and it SHOULD re-index the mail file.

And that worked quite well for me.  I was surprised to see that after checking the box to re-enable my Personal Folder to be indexed, I then checked ...

Outlook -> Tools -> Instant Search -> Index Status

...which showed that all items were indexed.  It was very quick, too quick to really have re-indexed my 700M PST file.  But I am now seeing many more hits on the same search that I had previously run, so something resolved itself.

# October 2, 2008 12:30 PM

Laura said:

thanks for all the help on this issue.  i too installed an '03 access and even though i reinstalled word and outlook '07 searches weren't working.  it was driving me nuts all week until i did a google search and found this page.  running in safe mode did not work.  method of going into search options and unchecking personal folder closing and then opening and rechecking worked.  thanks again, laura

# November 13, 2008 3:01 PM

Khan said:

I reinstalled the office 2007 now i am able to search but only new mails not from old mails

# January 21, 2009 7:56 AM

Woody said:

Good posts.  I was able to go into Outlook 2007 options search index and DISABLED the check for indexing.

This, at least, provides a WORKING SEARCH.. although it crawls the emails every time I use search.

I then went to my VISTA Windows Control Panel, System Maintenance, Indexing Options... and STARTED A FRESH INDEX rebuild.

I also followed the suggestion of unchecking the Outlook search index for personal folder, closed, reoppened Outlook and re-checked it again.

I will do more testing tomorrow, but at least I have some sort of Search now.

Thanks to all !  Good post !

# January 22, 2009 5:46 PM

J Valentine said:

"I also followed the suggestion of un-checking the Outlook search index for personal folder, closed, reopened Outlook and re-checked it again."

I was working on a list of dental contacts for a teeth whitening campaign, and I could not find all of the records in the index.  This fix worked like a charm.

# June 4, 2009 1:49 AM

WPecker said:

Guys,

I had a total index failure, I followed the reccomendations given here and watched the index grow to nearly 60,000 items.

So far it has stayed intact, but boy do you miss the indexing feature when its not around.

Thanks for your ideas and suggestions

Office 2007, Vista 64bit, Exchange Server 2007

WPecker

# June 8, 2009 3:09 PM

Deepak said:

Thanks M$ Sux it worked

# July 8, 2010 7:04 AM
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