Five Ways To Build Team Trust & Framework for Feedback
I am for quite some time now working on the Agile subject and tonight I read two very interesting posts that I wanted to share and keep track of.
The first one was posted by Mike Bria on InfoQ and is called Five Ways To Build Team Trust, in which advises are given to help trust form within teams.
- Address Issues Directly.
- Share Relevant Information.
- Follow Through on Commitments or Give Early Notice When You Can't.
- Say No When You Mean No.
- Show What You Know and What You Don't Know.
The second post, “How I learned about Feedback” is from Ola Ellnestam, Agile Coach, Systems developer, Agile Practitioner, and is an excellent report on experiences applying a “feedback framework” learned from a workshop held by Esther Derby and Diana Larsen.
Framework for feedback
Esther Derby and Diana Larsen introduced me to a ‘Framework For Giving Feedback’. It looks like this.
- Create an opening
- Describe the behavior or results
- State the impact
- Make a request
I find this framework very easy to use and powerful. So, when I’m about to give feedback in tough or new situations I try to run through the scenario in my head, creating an imaginary outcome of the conversation. This has helped me several times. Lets look at the ‘meeting issue’ again.
Enjoy