Martin Spedding's Blog

Adventures in a disconnected world

October 2004 - Posts

Globalization and outsourcing...how you know the world is getting smaller

Where I work, we manage the outsourced IT services of a global company. Last Friday, I was helping out on the helpdesk and we received an email from a site in Brazil who could not print production orders on a printer located in Brazil. I took the call and openned a call to HP who manage their SAP servers. I had to talk to their call centre in Bratislava, Slowakia so that they oould detmine the cause of their problems in their data centre in Swizerland. I then rang Brazil to tell them that I had openned a call with HP, to be told they were all at lunch for the next hour. This was 17:00 on Friday afternoon in Switzerland. It got to 18:00 and so I told the HP call centre to talk directly to Brazil.

Not bad, I am in Switzerland, the problem is in Brazil, the Call centre in Slowakia and the computers are located in  Swizerland.

Also I had to talk to Equant about a problem in Italy and spoke to their call centre in Cairo.

It is a weird world

Martin

Posted: Oct 24 2004, 02:43 PM by MartinSp | with 1 comment(s)
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