Excellent Customer Service

When I arrived at The Venetian last night, the MIX 06 registration team asked for my ID.  I presented my driver's license and went on my way.  Later in the evening, the attendees were invited to socialize at Tao, which required photo identification.  It was at that moment I realized I no longer had my driver's license.  So I ran up to the registration booth and was confronted by two security gentleman who told me to go check at guest services.  I went to guest services and they did not have my ID.  I went back to the registration booth and asked the security guys to check for my ID.  After a little checking, another security person emerged and said they had located my ID and it was on the way.  Apparently, I was 5 minutes ahead of the staff at each checkpoint.  Eventually the Microsoft & Venetian staff members arrived to hand me my license.

Upon reflecting on whole situation, I was very impressed that the staff went through so much effort to reach me.  I thought I should blog about it and give Microsoft and The Venetian staff a thumbs up for going beyond the call of duty!

Published Tuesday, March 21, 2006 2:06 PM by Palermo4
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Comments

# re: Excellent Customer Service

Wednesday, April 05, 2006 11:14 AM by Marcia
I had a similar customer service experience at the Venetian. I stayed for two nights and inadvertently left a whole drawer full of clothes, mostly new. I called the hotel who said security would take care of it. They said they would send it UPS ground and I said no problem since the weight was over 5 lbs. To my surprise, it arrived the very next day. I have gone back several times ever since because of the high quality of service at very reasonable cost (esp. compared to The Bellagio where we used to stay before discovering The Venetian).

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