What's in Your eWallet?

Palermo4 — Tue, 22 Jan 2008 22:11:02 GMT

I have been a long time user of ListPro from IliumSoft. However, I was "misusing" ListPro. What I really needed was the features found in their product called eWallet. I need the ability to sync (not overwrite) sensitive data between my PC and my mobile phone. I also wanted the UI to be as simple as possible to use. After reviewing the product features, and running the trial version on my PC, I made the decision to purchase it and the smartphone version. After installing the product on both PC and mobile phone (Motorola Q, Windows Mobile 5.0), I quickly attempted to sync.

I was frustrated immediately when I got the following error:

What? I had just installed eWallet on my device! When I looked at the "SyncPro" log file, it revealed:

So now it appeared that the PC version could not see the device version. I quickly navigated to Windows Mobile Device Center, and observed I was connected as follows:

Oddly enough, even the PC version of eWallet acknowledged my device and that it was connected:

I quickly looked at my order confirmation to get contact information for product support. I emailed the support staff (with all the screenshots in this blog, thanks to SnagIt) concerning my issue, and hoped for a quick response. And a quick response is what I got! First, I received an automated email with a case number. I was a little worried that a human response would not follow any time soon. But to my satisfaction, I was provided an email with instructions to uninstall both products and reinstall again. That's it? Yep, and it worked. I am now syncing my life data away.

That brings me to the point of this blog. What I will remember about today is not how frustrated I was (and I was) when a problem surfaced. Rather, I will remember how the matter was resolved. I will remember the lightning-fast response time of the service team at IliumSoft (thanks Kevin). I will remember that if I buy products from them, I needn't worry too much if a hiccup occurs during installation or while the program is running.

To that end, I am determined to highlight good experiences like this for others to review. I give eWallet and IliumSoft two thumbs up!

Technorati Tags: ewallet,iliumsoft,motorola-q

Motorola Q

Palermo4 — Tue, 10 Jul 2007 03:49:30 GMT

I am now the proud owner of the Motorola Q (black). This is a nice phone!

This is the first time I have owned a phone with camera capabilities, so I took my first picture while in Denver at my dinner party with fellow RDs - David Yack, Steve Milroy, and Vladimir Tchalkov.

Palermo4 : motorola-q

What's in Your eWallet?

Motorola Q