Plip's Weblog

Any way to contact the airline and see if they can dig up anything?

That's bummer. Make sure you report it, and let your travel insurance company know immediately - even if you don't claim, they often have a "must report within 24 hours clause". My bag was opened by US customs (they put a leaflet inside), but nothing was removed.

That freakin' sucks. Sorry Dude. :-(

Oh, and report it to Microsoft - that copy of Office will have a serial number - they might be able to do something, especially since it was bought in the shop.

I've contascted the airline, need to speak to the insurance people tomorrow. If that doesn't work, I'll report it to the police.

You got away pretty lucky. This happened to Eric Sink right before TechEd: http://www.ericsink.com/entries/tech_06jun2005.html

My Word!

This is the reason why i kept the boxed software and discs in my hand-carry bags. Since no luggage are supposed to be locked at Sea-Tac airport, I dropped two of the MS Press books in my backpack and hopefully they will still be around when I retrieve them back in Singapore Changi airport.

Bummer. Was there any note saying the bag had been checked by the TSA at SeaTac?

I've invested in a lock you can attach to checked luggage and is TSA approved (and a little red/green flag to tell if you it has been opened by the TSA).

I've been to/from the US 6 times this year with this lock and haven't lost a thing - and the bag appears to not have been opened.

Thomas

Ive just discovered the theft of my laptop from my checked baggage on a Northwest Tokyo to LA flight. My first thought was that it was removed for security reasons but then I realized that there was no leaflett inside like the inspectors will leave after they open a bag. I used to lock my baggage until 9/11 and the new paranoia policies took effect. There really isnt any point to put locks on baggage anymore because they will get cut open anyway for "security reasons". So whats a guy to do if he has to haul a bunch of stuff back from abroad? I guess I wont be checking anything valuable anymore. I cant believe all the security screening and humiliation we are forced to endure while baggage handlers rip people off undetered. I have always suspected, and now confirm, that the real problem isnt all the lighters and nail clippers conficated from passengers, its the unknown bomb that can slip in to the cargo hold by the same unscrupulous people who would steal your valuables. -pissed

I wrote this to both TSA and Alaska Airlines:
SeaTac was involved in this trip also.
In September, 2004 my gun was stolen while in the custody of Alaska Airlines, TSA, and now I am told, Baggage. (We tried baggage first.)The last letter from TSA suggested that we would have to go to the expense of a DISTRICT court to get any compensation. My husband was traveling to Yakitat, Alaska, departing from Spokane, WA to Seattle, WA, and then to Alaska. He checked in our gun, and it was stolen before he reached his destiny. Pretty simple. Somebody within the airport, an employee, stole it, along with a brand new, expensive raincoat. Somebody needs to compensate for this irresponsible act. We did our part, who will do theirs?

Do you realize the it would be more expensive to hire an attorney and go to the District Court than the gun is worth. Why do you consider this a good way to resolve this?
Alaska Airlines has turned it down, TSA has tossed it back to them. Now Alaska Airlines has denied it, and claims we need to file a some kind of report with Baggage. Well, this is baggage all right... It is just a joke.
My gun was stolen after it was checked in. IF we'd have lost any other luggage, I believe we would have gotten a better response.
WHO is responsible for guns in an airport anyway? We did our part. A mistake to entrust your belongings to these folks.TSA and Alaska Airlines were the last ones to see our property. It was then put back in our baggage, and taken right back out by somebody who works in the airport system.
Why can an employee come and go, and not get checked? How can a gun disappear in an airport, and the airport not shut down?
Is there any way to get compensation for this without further bureaucracy?
We filled out all the paper work. Talked to 3 police departments, filled out all of the reports. What does it take to make this right?
At the ALASKA Baggage claim we were flatly refused to enter a loss. We were not allowed to put in a claim at the time of the incident.
Don't you people work together to help your customers?
Explain to me what happened there. IF that is the case, then we have been mis-directed all along..Why have we been tossed around, and nothing is being done?
How much more information do you need, and what is it going to take to get compensated? How can I get this resolved? Please let me know. As far as I know, we have done everything possible to get compensated. I would really just like my gun back. It was OURS it was stolen. It was expensive to us. We have not been able to replace it. We are waiting for compensation from the systems that were in custody of it. IF I borrowed my brothers gun, and lost it, or it was stolen, I would have to replace it. I would feel obligated..I don't think TSA or Alaska Airlines are any different.

District Court?
Thats just ridiculous. I would hate to have to go to that length of DISTRICT court to retrieve compensation. However, I wouldn't mind the exposure to warn others about these Security/Airline systems.
Your concern for customer Safety? Your customer service? I don't think a stolen gun in an airport is a very good thing. Don't they shut down airports for lesser problems?


Regards
Louise Howard

Me and my family just returned from Cancun, and found out from our luggage, an authentic swiss army knife (bought from switzerland), my $70 MP3 Player, and my family's camera (with other 100 beautiful pictures of our trip on it) were all stolen, all by security luggage bag guards. This pisses me off, as all our photos we took from Xel-ha, Cancun, our beach pictures, all of those are gone, along with our personal belongings. People, I have to recommend bringing your cameras, or valuables you think people would steal as carry-on, or luggage checkers might steal it. This may or may not be good advice, but when we put our 3 stolen items into a backpack as luggage, they all disappeared when we got to michigan.

My sister just had about $1000 dollars worth of Coach purses stolen from her checked luggage on an Alaska flight from Seattle to Spokane today. She figured it out before the 24 hours an has called Alaska to report it. Anyone have any other suggestions? Will she ever see any cash?

I travelled on Air Canada from Los Angeles to Calgary.  They lost my bag for 12 days, and when it was miraculously found, my video camera and Nintendo Wii were stolen out of the bag.  THey left the bag my video camera was in with all the cables and instruction manuals, just took the camera.  The Wii was completely gone.  Thise things are impossible to find.  Air Canada says they will get back to me.  THis is ridiculous.  First they lose my bag,and then steal from me!!!

My parents were flying back home from SeaTac on July 23, 2007, after spending a week with my kids and me in Seattle. Unfortunately they packed their electronic camera in the baggage with all the photos still on the memory card and the camera was stolen. It's probably not worth filing a claim with a court but I suggested reporting the theft to the airport and the airline - US Airways anyway. It would never return the pictures, only help vent out the frustration...

Anyway, the problem with the airport theft is not fixed yet, so don't pack valuables in the baggage!  

On Sunday June 24, 2007, our son took flight 110 America West DBA US Airways from Las Vegas, NV to Los Angeles, California.  From there he took flight VS 0008 with Virgin Airlines to London, England.  We checked-in his 2 bags with US Air and they were to transfer them to Virgin so they would arrive as scheduled in London.  The Vegas to LA flight was delayed more than an hour and he almost missed his flight on Virgin.  When he arrived in London at Heathrow, his bags were not there. After several calls we found that the bags went on a later flight from LA.

This trip was through USAC for school.  His books and all necessities for his 5 weeks of school were in the luggage.  More calls to the airlines and they informed our son that the bags were to be picked up for delivery at 7pm on the 25th and if they did not arrive by midnight they would be delivered the next day. Finally on the 26th his smaller bag was delivered (with a broken wheel).  Again he called the airlines and they confirmed that both bags had been picked up and should have been delivered together.  About 2 hours later the larger bag was delivered.

We had purchased the TSA recommended luggage locks.  Both bags were locked when delivered to our son.  The small red indicator was popped up meaning the bags had been opened and inspected.  He opened the larger bag and found an inspection sticker but missing from this bag was his new camera, batteries, new Gateway notebook computer, all connections, the notebook case, his cell phone charger and a razor.  We have now been told we shouldn’t have put the items in the bags.   However, we felt it safe since we had TSA approved/recommended locks and with all the security screening since 911.

Needless to say, this devastated our son, a college student who needed these items for his classes.  Now it seems no one wants to accept responsibility for this theft.  We don’t know who departed with these items but as we said the TSA locks were showing they had been opened and relocked by TSA.  Since everyone claims to not be liable it is apparently acceptable if employees help themselves since no one has to be held accountable.  How is that right? Someone needs to make restitution for these items.

However we have been denied claims from them all. So if they can take items undetected from luggage that means they can also place items in. So how is that secure? Your bags could be transporting who knows what from point A to point B and you would never know.

My WHOLE suitcase has been stolen from a Delta/Skywest flight.  It's been missing for 28 days now. Along with camera accessories (battery charger, cables etc.) all my clothes and shoes were new or near to new, brand name or irreplaceable favourites bought overseas (who takes anything but the best on holidays?) the usual gifts bought for special folks, books, and items one can't buy in the US. My biggest loss though are photos of my only grandchild who lives in Australia and was the reason for this particular trip.  I’m crushed.  

The airline personnel have been totally uncooperative.  After days of no show I was told it was “on hand in Salt Lake City and would be put on the next available flight”. Wrong.  With almost daily calls (the airline has only contacted me once through this ordeal) I was told, it was probably forwarded to Honolulu because my home town code Helena HLN was often mistaken for HNL.  The next information was, it had been re routed to Medford, OR!  Huh??  

My last conversation with the airline agent a week ago suggested “after this long there’s not much hope” of it showing up and a request for reimbursement forms was happening as we speak.  Guess what, no forms, & no return call from the agent.

No surprise.

It’s going to very interesting to see how this is dealt with from now on.  I’m guessing from reading all these testimonials, reimbursement is going to be yet another nightmare and will just add insult to injury. We'll see.

Last night I was on a flight from Denver to Seattle. I checked one of my bags at the Alaskan Airlines front desk. Baggage claim at the Seattle Airport was a nightmare, there was some sort of delay for baggages. By the time I did get my baggage, the handles was completely torn off. When I got home and started unpacking, I noticed items missing from my baggage. I lost my computer adapter, clothing, accessories and my liquid items as well. I rarely check in my baggage and when I did, my stuff is stolen. Lesson learned...lowlife criminals exists in so called "high security airports."

I flew from New York to London on Iberia.  I paid 60 for two overweight bags, and one of them got lost and was delivered the next evening.  But someone had gone through it and taken my NZ cellphone, all my instrument cables, 3 bottles of cologne, 20 condoms, USB cables, and probably some other stuff I havn't realized is missing yet.

I returned from a trip to Italy last Sunday.  When we arrived in Chicago to go thru customs and then catch our connecting flight to SF, my bag was nowhere to be found.  Once I arrived in SF I filed a claim with American Airlines before leaving the airport.  After calling them numerous times a day all last week I was informed on Friday that they did find my bag still in Rome and it was being put on a flight to SFO on Saturday.  The bag was finally delivered to my home today (Sunday) a full week after I arrived home.  After opening the bag I found that someone had really gone thru it and just sort of threw things back in.  They also took a new Breil watch, jewelery bought for my Mom, shoes, and gifts for my Dad (all bought on my trip in Italy).  They also took some jeans that were far from new and I have no idea why they were appealing to the thief.  I kind of prepared my self for this after hearing horror stories from other people but it is still tearing me apart.  Mostly because of the gifts I bought for my parents that were to be for X-mas.  I called American and they took all the information on the stolen items and said they would forward to corporate since the dollar amount was more than they handle at the office I was speaking with.  I do have the credit card statement showing transactions for all these purchases (except for the dirty jeans which I don't care about at this point) but I don't know if I should expect any kind of reimbursment.  It doesn't sound like Airlines give a damn about their customers personal items.  I'm kicking myself for not stuffing these things into my backpack and carrying them on.  My reasoning for not doing that in Rome when we were getting ready to leave was I was afraid I would damage them by forcing them into an already full pack.  I've never had luggage lost before let alone items stolen out of it so this is a double whammy.  I'll never feel safe leaving my luggage in the hands of airlines again.  They should be held responsible to refund full face value of any items stolen or dammaged while in their care.  Maybe it would push them to start hiring a better class of people to work behind the scenes and we wouldn't have to go thru these nightmares.

I got a mobile phone, a Sony Ericsson W300i GSM phone stolen from me on the way from Amsterdam to Iceland. The box it was in had been opened and cleaned out, both the phone and the charger.

I am seriously pissed off.

On october 14 I flew from cancun to philly and connected from there to new haven,ct. When i got home my acqua di gio (165$) cologne was missing, my kenneth cole signature after shave was emptied into my luggage leaving a strong smell that I can't get out. I sent a letter to us airways describing the caims. What are my chances for reimbursement???

I have just arrived from mexico to madrid via iberia airlines and have just realised that my CAT boots i brought in mexico is missing from my luggage. My boots were present right up to checking-in at the mexico city airport and now at home it is missing. What can i do?

I just returned from Montreal to discover that several DVD's were stolen from my checked baggage. There was a note in my bag stating that CATSA (the Canadian equivalent of TSA) inspected it, along with the signatures of the two officers who inspected it. However, when I tried to file a claim with CATSA, they said I had to supply them with evidence of purchasing the DVD's in the first place! If I don't have the original receipts for each DVD then they won't accept my claim! Seeing as the DVD's were movies I rented from Netflix, how can I supply them with receipts? It's just maddening that the security agencies have so much power, while we have very little recourse with them when things go wrong. It's not even an issue of being reimbursed for the DVD's; it's simply the principle of being able to trust the "security" agencies that we are all required to cooperate with, no questions asked.

First, my flight from Dallas to Cancun was delayed nearly 5 hours. By the time I arrived Cancun airport was SHUT DOWN. It would have cost $53 to get from the airport to downtown. I opted to sleep on the (uncarpeted) floor at the airport before boarding a bus to my next destination in Merida, Mexico. One of my suitcases had two bands of clear American Airlines tape which would have prevented my accessing its contents without a knife (and you know NO ONE would be so foolish to have a knife at an airport). I arrive many hours later in Merida and discovered one item missing, and over the course of unpacking several other items missing: DVD's, a new mobile phone still in its packaging, an electric razor... American gave me the wild goose chase to call a half dozen numbers, each pointing blame at the next person I was to call: baggage claim in Cancun, in Los Angeles, TSA, Idi Amin, etc. Rather than epediently address the theft, someone at LAX in a secured airport environment has free reign to pilfer my stuff, as well as yours, in the interests of my "security." I should find comfort in security from a terrorist event, and should not whinge about my personal effects being violated and pilfered. Another way in which the American populace is being adversely affected due to "increased security measures."

Saturday morning March 29th 2008 I arrive from Chicago via American Airlines to London LHR to get a conecting flight on British Airways to Copenhagen. I find out British Airways has canceled my flight and have literarily stolen my baggage along with 15 thousand other bags. Why stop at a few camers here and there. I think they just sent our bags on to a Milan Italy wearhouse and auctioned our bags off to the higest bidder.  It's been over four weeks with no information from any of the airlines involved.  British Airways and American have passed the buck to Air France who was just nice enought to get me to Copenhagan 10 hours later than planned. On my way back British Airways canceled my flight again. I am thinking British Airways has gone out of the pasange transportation business and is just consentrating on stealing everyones valuables and good times.  Has anyone heard anything about a class action suit for British Airways Tirmnal 5 feasco at the end of March?

we traveled from Los Angeles to Cancun via Delta in June 2008 and I had all my electronic charges (cell phone, camera, video camera, video games etc). I also had an Olympus camera and extra memory card in it. The thieves opened the bag and stole the camera, only the olympus charger and the memory card for this camera. this person had enough time to go through and decide what he needs and only took the right things. So much for airline security!!!

Just returned from Mexico. Traveled on Delta/Areomexico.  Upon arriving at our destination @ the hotel I got the surprise of my life ... all my silver jewlery had been stolen. It wasn't until day 2 when we needed our chargers did we realize that they also had been stolen.  We traveled from Chicago to Mexico City to Leon.  Needless to say this really started our vacation on a bad note. It seems to be a free for all at travelers expense. Unbelievable!

i recently took a trip through delta. to peurta vallarta. and had my camera and other items stolen (300$) called Delta I asked where do they notify you of their liability notice.  The phone assistant told me on my boarding pass.  Nothing was written on my boarding pass. he then put me on hold for another 10 minutes and then told me its written on page 25 on some article on deltas website.  This is totally unecceptable.  when you trust a company with your belongings you should feel safe. you should feel like they are taking the neccesary steps to your items recovery.  Or at least notify you when you hand over your valuables. but no such notification took place. this seems totally wrong.  NEVER CHECK IN YOUR VALUABLES!!

I flew back from Mexico City (to Newark) this past Saturday night. As I was unpacking about an hour ago I realized my jewelry bag was light. A whole bunch of jewelry was stolen. I wouldn't be so upset over material things, accept my Mother just passed away a year ago and a rolex that used to be hers and then passed down to me was stolen including one earring out of the pair she was wearing at her funeral before she was cremated. I don't know what to do or where to start. I am so hurt and can't stop crying. I googled report stolen items from luggage through continental flight and found this. Can anyone help me???

I just came back home to Canada from Germany via Chicago. On my arrival in Munich on a Lufthansa flight my luggage was missing.

I flew a lot in my life, mostly to europe and the US and this was the first time it happened to me. The way they handled my case and me as a passenger was impressive, which to me was a little surprising as anybody who has been flying in the last few years knows a passenger on a airplane is not entirely treated as paying customer. One can pretty much expect to be treated as cattle and to be pushed through the gates of boarding and security by grumpy and rude personnel....

Anyways, my bag came the next day delivered to the door at the Munich apartment with an apology.

However, the flight home was with United via Chicago to Vancouver. In Chicago as anywhere in the US now, even if you are in transit they make you get your bag and re-check it again.

After arrival in Vancouver my bag was missing the red belt from it, (it was still there when it came from Munich, as I had to schlepp it to checkin again in Chicago) and I thought that "security" must have gone through it. However there was no leaflet and someone at the Chicago airport had opened all the wrapped gifts, even jars of candy and took my old sony-erricson cell phone charger and camera camera charger as well.

What do you think United is going to do when I call to report it? The funniest thing was that I tried to contact the O'Hare customer service because it's the ground baggage handlers who are responsible, and the link on the website is broken!

I recentley flew to Accra, Ghana (Africa) on Delta. My bags were a day late and my $200 Braun electric razor was missing. I hope the loser realized that this razor was used. I don't know about you, but I don't like using a stangers razor...it's kind of like using somebody's toothbrush. YUCK

My wife and I just went on our honeymoon to Disneyworld. Disney has a system where if you stay at one of their resorts they will pick up your luggage from the airport and deliver to your room if you put the Disney's Magical Express luggage tag on it. Well, after four hours being at the hotel we still hadn't received our luggage. We called them and told them that it hadn't been delivered yet. They said it was on the way and should be there within an hour and a half. We went out for the night. We got back around 10 p.m. My suitcase was delivered but my wife's suitcase was not. We called them and they said that there wasn't anyone at the Disney sorting facility at the airport to talk to anymore so they would call them in the morning. We got a phone call in the morning asking what the suitcase looked like and to verify some contents, because apparently the handle broke off and when that happened the luggage tags fell off. We told them there was a camera bag and a cd case. They called back again to ask if there was anything else in the bag to verify. She told them there was a couple of make up bags. Okay, so it's our bag and they will deliver it. They call us when it gets to the resort and we tell them to deliver it when we call them back because we were still sleeping. We wake up around 10 a.m. and tell them to deliver it. It was delivered and we were relieved to see it...until we opened it. Our Camera bag with two digital cameras in it with all the cords and memory cards were missing, as well as the cd case with 25 dvds in it that we planned to watch while lounging in our bed. Oh and don't forget a bag of Starburst candy. They obviously didn't like the Twizzlers or granola bars, because those were still in the suitcase. So with a very disappointing start to our honeymoon, we went to the resort office to report the missing items. The guy came back 20 minutes later and said, "Here's the thing. The way you got the suitcase is the way we received it from United." But we didn't fly united, we flew sun country, but for some reason it said united in their computer. So we contacted Sun Country the next day and they said that it was accepted by Disney because it showed it in their system. If it was accepted by disney, the tags must have still been somewhat on the bag, because if they fell out before then, how would disney have known to receive the suitcase. We talked to the Disney guys again the next day and he called the Disney sorting center at the airport and talked to someone who said that the bag must have came in on the next flight. The manager said that since because there was only one flight in from that airline each day, deduction says it must have been with sun country. So we are back at pointing the blame on Sun Country. So I say that we should call and talk to the person that actually found our bag to figure out exactly whose lost and found he found it in. We call to try to get ahold of him, and they take a message saying he will call us back. A lady called us back that was supposedly there that day and confirmed that it was in their posession overnight. She then called the manager at our resort to confirm this. She then gave us a number to call and make the claim. We did that and they said they would investigate it. We haven't heard back. So it was never available to the public. It must have been someone with TSA, Sun Country, or Disney. I would say Disney is the most likely suspect because it was in their posession overnight, with a very suspicious handle breakage and tag loss. Our suitcase must have been the only one there, because every one else's luggage would have been delivered. We filed a claim with sun country, disney, and still have to file one with TSA.

Basically, I am tired of reading all these stories, seeing it happen on "Most Shocking" tv shows, and then having it happen to me. Is it a perk off airline workers to cherry pick whatever they want out of anyone's luggage?

I just knew it was going to happen. Before the trip I was talking about airline workers going through luggage. I don't know why when we were packing we didn't stop and think that it would be a good idea to carry on our valuables. I was just looking at a carry on bag as something to hold stuff to keep you busy on the flight.

You would think an airport has thousands of security cameras in it, someone should be able to determine what happened. Who has access to these cameras?

Let's get together and press for legislation to stop these thieving jerks! Somebody has to be accountable for this. They can't get away with it any longer. It almost makes me wonder if they incourage thieving behavior, because nobody will get in trouble any way, because nobody can prove it(security cameras?)!

Sorry for the long incoherent rant! I am just really angry!

My wife and I recently vacationed in Cancun,Mexico.

(Oct.30,2008 to Nov.2,2008)

Upon returning home I noticed my luggage was not packed as I had packed it.

Everything was a balled up mess.

Upon further inspection I learned that my digital camera and it's accessories,

cell phone,several dress shirts,a few rings,and about $200 in cash was missing.

Total estimated loss at $1400.00 USD.

We suspect this happened between baggage check in

and loading our luggage on the flight at the USA 3000 terminal in Cancun,

(Flight 187 Nov.2,2008 10:50 A.M. Gate 23)

as we checked in about 90 minutes or so prior to boarding.

Now granted all can be replaced with the exception of the 175 pictures

of our awesome vacation and I should've bought locks for those bags,

but this shouldn't be a point, aren't the airport employees subject to the same scrutiny

as we are and thoroughly checked entering and leaving the facility?

These are the very same folks we are suppose to trust to handle our baggage?

I mean seriously if these "employees" can remove and transport items from

the airport that easily what's to say they can't bring something in ?

Where's the "Homeland Security" in that?

I must say with all the so-called "security" nothing was caught on camera

and when questioning the airline about my missing items their response was

they have no right to search employees or suspect them of any wrongdoing,

it's a violation of their rights and cannot hold them responsible or accountable.

Seems they are having a field day picking and choosing which of

our hard earned treasures they may plunder at will.

It must look like a candy store with no repercussions,no consequence,no conscious.

It took someone awhile to go through my bag and tear apart everything.

And...they did it unnoticed or with the help of a fellow employee

and left the airport with those items?

UNBELIEVABLE !!

I was told that there's no recourse,no refund,no nothing I can do.

I'm being send some type of claims forms that claims nothing.

UNBELIEVABLE !!

It seems the airline was very happy to take our money

and shows very little customer service or compassion for this incident

and places the blame on us for taking valuable items with us on vacation.

For future reference...

PLEASE lock up all your belongings with approved TSA locks

and carry on as many valuables as you see fit.

Do Not Let This Happen To You !!

Just got home from a flight from PHX via JFK to GVA and found that my new PS3, controllers and all of my games have been stolen out of my luggage!  Is there any way to get compensated by the airlines or an insurer or the TSA?  Has ANYONE gotten satisfaction and/or compensation for items stolen out of their luggage?

I flew United Airline.  Two items were taken from my luggage checked at the airport:  camera & set of pearls.  Please do not check any valuables or gifts as you fly during the Holidays Season.  It's unfortunate but United states that they are not liable for lost or stolen items such as money, jewelry, and electronics.  They have no care in the world that their people are stealing.  

I thought that I had left my camera at our holiday home in morocco but it seems to have been stolen in baggage hold at madrid airport, thieving b******ds!!!!

Flew on Delta from Phila to Atlanta. Had delay in Phila before departure of 1 hour. Upon arriving home and unpacking luggage, I discovered that a new portable DVD player had been removed from my luggage and no paper was left saying the luggage was inspected. Also got the run around from Delta people saying we should not put valuables in our luggage. Now we have to pay to have luggage checked, so we now pay to have our luggage pilfered.

My father had a brand new drill set in his luggage that he packed before his flight from Spokane to Ontario Airport in California. He finds his set missing, and believes that the handlers at Spokane are responsible for the theft. What the hell is wrong with the airline security?

I flew from Amsterdam to Greece (I am Greek), with an exchange flight in Rome with Alitalia airlines, when I arrived in Greece my luggage was left back in Italy...they returned it to me the next day but my video camera, a photo camera, a new t-shirt and a box of cigarettes was gone. Alitalia takes no responsibility and claims that no valuable items should be packed in the luggage so it's my fault! I ask you, what kind of people are these?? I paid them to provide me the supposed services and goddamn security for my items...am i wrong???