Plip's Weblog

Phil Winstanley - British .NET chap based in Lancashire. Enjoys tea and tech. Working for Microsoft.

Windows Live OneCare - VPN

Today I installed Windows Live OneCare and my VPN stopped working it would just hang on the "Athenticating username and password ..." section.

I found the solution to this issue here: -

http://www.windowsonecare.com/support/help.aspx?querytype=keyword&query=TROU_ICC_WITH_RAS.HTM

Just in case someone at Microsoft removes the data (would they? surely not?), here are the steps to follow: -

When you try to connect to a network or server by using a VPN connection with RAS software, the software can't make the connection.

You may have to allow a protocol for VPN to work. For example: you would have to allow the built-in GRE (General Routing Encapsulation) protocol for Microsoft VPN to function as expected. For Nortel VPN, you would allow the built-in ESP (Encapsulating Security Payload) protocol. If you are unsure of which protocol to allow, check with your VPN provider to confirm which one you should use.

To resolve this issue by using built-in protocols, follow these steps:

  1. On the left side of the Windows Live OneCare display, click View or change settings.
  2. Click the Firewall tab.
  3. Under Other settings, click Advanced Settings.
  4. Click the Ports and Protocols tab.
  5. Click to select the check box for the protocol you want to turn on.
  6. Click OK.

Thanks,

Phil.

Posted: Oct 14 2006, 07:20 PM by Plip | with 6 comment(s)
Filed under: , ,

Comments

Keith said:

Thank you, that save a trip back to office.

Keith

# May 12, 2008 10:42 PM

Harry Pool said:

I had to reformat the disk on my wife's laptop to remove Windows Live OneCare.  She couldn't break out of the infinite loop entering email address / password and having WLOC reject her entry and request the info again -- and again -- and ...  I had installed WLOC to get the virus protection.  WLOC wouldn't install the virus protection but did install the "child protection" she doesn't need -- and wouldn't let her turn it off.  My advice:  DO NOT INSTALL "WINDOWS LIVE ONECARE" ON ANY COMPUTER YOU INTEND TO USE.

Oh, and good luck on getting any MicroSoft support.  The company won't even let us email problem reports from my iMac.  And forget the promised telephone support.  You have to provide a twenty-digit product ID to get the phone number, and the box doesn't have a twenty-digit product ID!

# May 13, 2008 9:30 AM

Arden said:

Phil and all who contributed to this...you are my hero!!!

# January 13, 2009 8:52 PM

Abi said:

Brilliant.  I didn't see GRE or ESP but I did have an option "Virtual Private Network (IP sec or PPTP)" and it worked ticking that.  Thanks Phil

# March 20, 2009 8:04 AM

nickolsen said:

Thanks a ton.  Saved me lots of time.

# September 4, 2009 7:58 PM

Luise7x7 said:

Thanks so much.  Worked like a charm

# January 18, 2010 4:51 PM