Rachit's Blog

# re: Off Topic: Buy.com Customer Service Phone

Using the Community News tag forced this post to appear on the home page of the http://weblogs.asp.net site.  Please do not use that tag for off-topic rants like this.  When I visit the ASP.NET weblogs home page or read its posts in my feed reader I am expecting to see only ASP.NET content.

# re: Off Topic: Buy.com Customer Service Phone

@tmorton

Well... I actually found this more useful than the usual ASP.NET content :)

# re: Off Topic: Buy.com Customer Service Phone

@rachitp: Great, thanks!

# re: Off Topic: Buy.com Customer Service Phone

Thank you for the phone number. I have had a terrible experience with them and will never buy there again. I think this is why they don't post the number and I emailed them twice and have never received a response back. THEY SUCK!

# re: Off Topic: Buy.com Customer Service Phone

I couldn't agree more with Nancy.  They do suck.  I placed an order through them on Dec 12th for a DVD which was supposed to come from Movie Web.  I paid for standard shipping.  It had more than enough time to get here before Christmas.  I sent 2 emails to Movie Web - no response.  I emailed Buy.com - no response.  I am now on interminable hold with Buy.com's customer service center. But at least there is a phone number - so thank you for that.  Don't buy from Buy.com or Movie Web( movieweb.com).  They'll take your money but you won't get anything for it.

# re: Off Topic: Buy.com Customer Service Phone

Buy.com was much better when they had Finali running the customer service.  Too bad they had to be cheap and drop them

# re: Off Topic: Buy.com Customer Service Phone

Thanks so much for this phone number....I have been looking everywhere for it.

# re: Off Topic: Buy.com Customer Service Phone

Thanks, so much for your help and posting the number to Buy.com.

I have had a bad experience with Buy.com

# re: Off Topic: Buy.com Customer Service Phone

Just cancelled my order calling the phone # above, Thanks. Could not get email response to my inbox or spam folder (email). They never informed me about any backorder status, nor is it listed as not in stock on the item page. You might steer clear of buy.com and get the product faster and with better communication.

# re: Off Topic: Buy.com Customer Service Phone

Thank you for providing this number, for the record I couldn't agree with everyone more!

# re: Off Topic: Buy.com Customer Service Phone

Thank you for posting the number.

I received the wrong DVD (not even close in title) in 3 business days (std shipping), got quick response to do a return, but have absolutely received zero response from them in my many attempts to contact them (both buy.com and movieweb.com) over 1 month trying to get this corrected - until today - you will all laugh at this....  I posted negative feedback on Buy.com - MovieWeb.com contacted me the very next day and said

"Hello,

Upon processing your order for re-shipment we have found that we received negative feedback from you for this transaction.  It is our policy to not re-ship items while negative feedback has been left due to the fact that we could received a reversal of funds for this transaction.

Please let us know once you have been able to remove the negative feedback so we can get your order re-shipped right away.

Buy.com allows customers to update/change their feedback for 60 days.

Go into Leave feedback and edit

Thank you for buying from Buy.com Marketplace! You can rate your experience with this seller by visiting secure.buy.com/.../login.asp

Leave feedback and edit for up to 60/90 days

       We do appreciate your business and thank you in advance for your consideration of negative     feedback removal.

Best Regards,

Lynn"

My advice to all is.......DO NOT BUY FROM MOVIEWEB.COM - EVER.

# re: Off Topic: Buy.com Customer Service Phone

I totally agree with everyone!! I have ordered several items from Buy and they are always slllllloooooooooooow. Until recently, that's the ony problem I've had with them. I used a new card, and they placed my order on hold because THEY said my shipping and billing address didn't match. I checked with my bank to make sure everything was correct. It was. So, I re-entered all the info, per Buy's request, and still...they said it was wrong. I finally gave them the customer service number to my bank and they finally released my purchase. Why should I have to go through such a hassle to give them my business?? And especially when all I can do is send e-mails! So, I praise the person who found their phone number....watch out Buy.com!!! Let's get 'em  ya'all!!!

# re: Off Topic: Buy.com Customer Service Phone

I had trouble looking for the number as well! Thank goodness for this site. I've had good experience with buy.com. Last time I ordered an item it said shipment from 7-9 days, I received it in 3 days from the day I ordered it! Althought customer service number was hard to find, majority of the reps are not so bad

# re: Off Topic: Buy.com Customer Service Phone

Sweet! I wonder why they don't list it on their website!!?!

# re: Off Topic: Buy.com Customer Service Phone

THANK YOU - 800-800-0800 worked like a charm!

google buy.com phone number

# re: Off Topic: Buy.com Customer Service Phone

Thanks for posting the number. My first and last order from buy.com has been unbelievable!  I placed an order on 9-8-09, paid for it through paypal, then got no response from anyone.I emailed buy.com and got an email saying my order was cancelled and my credit card would not be charged. DUH!!  I quickly emailed them back stating how instantly the money was removed from my bank account, that no credit card was involved and I still have not recieved a refund. I plan on contacting the BBB.  Any other suggestions?  I will never go to this site again.