Broken window theory

Everyone should know about the Broken window theory.

"Researchers studying urban decay wanted to find out why some neighborhoods escape the ravages of the inner city, and others right next door—with the same demographics and economic makeup—would become a hell hole where the cops were scared to go in. They wanted to figure out what made the difference.

The researchers did a test. They took a nice car, like a Jaguar, and parked it in the South Bronx in New York. They retreated back to a duck blind, and watched to see what would happen. They left the car parked there for something like four days, and nothing happened. It wasn't touched. So they went up and broke a little window on the side, and went back to the blind. In something like four hours, the car was turned upside down, torched, and stripped—the whole works.

They did more studies and developed a "Broken Window Theory." A window gets broken at an apartment building, but no one fixes it. It's left broken. Then something else gets broken. Maybe it's an accident, maybe not, but it isn't fixed either. Graffiti starts to appear. More and more damage accumulates. Very quickly you get an exponential ramp. The whole building decays. Tenants move out. Crime moves in. And you've lost the game. It's all over.

We use the broken window theory as a metaphor for managing technical debt on a project"

Published Tuesday, July 29, 2003 2:57 AM by RoyOsherove
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Comments

Thursday, January 29, 2004 12:39 PM by corey a. bronstein

# re: Broken window theory

can this theory be applied to business (if you let the fundamentals slip, your business model can falter significantly)??
are there any studies?
thanks
corey
corey.bronstein@diageo.com
Monday, May 03, 2004 12:15 AM by Mark Warren

# re: Broken window theory

The details are slightly off. There were two cars, one parked in the Bronx and the second parked in Palo Alto. Both were left with the hood open and without license plate; the Bronx car had the radiator and battery removed with ten minutes while the Palo Alto car sat untouched for more than a week. Only after the professor smashed a part of the car with a sledge hammer did vandalism begin. (Philip Zimbardo, a Stanford psychologist reported on this experiment in 1969.)

in conjunction with this experiment, George Kelling accompanied police on foot patrols in Newark. His work with James Wilson led to what is now know as the "Broken Window Theory".

This theory has many implications far beyond just reducing crime.
Thursday, May 06, 2004 7:58 AM by cj gladstone

# re: Broken window theory

Is there any information regarding George Kelling's work with the New York foot patrols? Is there any information in regards whether there has been much of a reduction in crime due to an increase in foot patrols? have they had any influence on the "broken window theory"?