Setting the record straight on MVP newsgroups

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Published Sunday, February 08, 2004 3:45 PM by RoyOsherove
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Sunday, February 08, 2004 3:01 PM by S Bradley

# re: Setting the record straight on MVP newsgroups

The process to get hotfixes is stupid. I call an 800, I press option 4, I talk to a person, give them a kb number, they bundle up the web site link and password and there's my patch. That's a waste of time.

They say they do this to track the patch but I've had patches that were pulled back off because they BSOD'd boxes and I was NEVER contacted that they were potentially problem patches.

Why can't there be a web site that I used the hated passport for and get the patch. During the time of MSblast I could not call and get patches that I needed.

It breaks my heart when a person comes into the newsgroup and says "I've been working with this issue for hours" and in two seconds I'm saying .... honey... call PSS and get this patch. It's a known issue but you have to call and get the fix.

Then, you don't know how many times I have to argue with people that it's a free process.

kbalertz.com isn't good enough.
the KB page on MS isn't good enough

I want a master web page that lists KBs AS THEY COME OUT so I can see the issues.

I use a RSS newsreader that hooks into a web page on Thundermain.com that sees new downloads on the MS download site. Every single time there's a new download, I get a feed [Roy does the same in is Feedable code page... it's really really cool]

I want the same for KB articles. Plop Roy down with the KB guys at MS and make them Feedable.

As Picard would say... "Make it so."