Adobe done good
In follow up to yesterday's blog, someone contacted me from Adobe offering help and advice. You gotta wonder whether it would be worth them having "Adobe blogs" so they can follow their customers views and opinions!
What is seems is that the Windows 2000 box i had didn't have the latest version of the MSI installer and during the installation process, the installer i was using tried to contact the Adobe site for an update (i remember a a "win" directory in the adobe.com URL it was requesting). Seems this server was down ("Failed to connect to server" error in event log) and as this now seems to be up, there is no longer a problem and it installed first time :)
The key point from this however, is not the technology. It is that i was able to give and get feedback very easily to/from someone whose product i was installing - i would even have been happy to tell them the URL of the server giving me the problem - constant alerts for them. It gives the company good PR and they even get a (free) extra line of people watching for problems that may occur.
steven