CCF 2008 New Features

The 3.0 version of the Customer Care Framework (CCF) is out! Among its new features we'll find:

• CCF web services migrated to Windows Communication Foundation (WCF).
• Agent Desktop use of Composite Application Block (CAB).
• Hosted Application Toolkit (HAT): new sub-system for providing UI automation, that makes use of Workflow Foundation (WF) and Active Accessibility.
• ClickOnce support.
• Dynamic Applications: 3rd category of hosted applications that allow an agent to dynamically launch or close a hosted application on-demand, via the UI or programmatically in code.

I found the HAT to be the most interesting feature, allowing to decouple accessibility implementation details from automation logic and making use of WF to represent this automation logic in a friendly, declarative way. I guess I will be posting more on this subject later.