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It is often necessary to listen to external application UI events when automating applications in CCF. For example, we may need to save a value in the Context if the user presses a button, or do something when an alert dialog appears. There are many ways...
Although Data Driven Adapters (DDAs) are mainly designed for Automation Adapters in HAT, we can make use of them from legacy adapters, too. Here's an example of an external VB application, which is configured to use a legacy application adapter and a...
The Hosted Application Toolkit (HAT) is a new component of CCF 2.6 (2008) that facilitates the task of automating the UI of the hosted applications. It consists of two main parts: the Data Driven Adapters (DDA) and the Automations (WF workflows) that...
The 3.0 version of the Customer Care Framework (CCF) is out! Among its new features we'll find: CCF web services migrated to Windows Communication Foundation (WCF). Agent Desktop use of Composite Application Block (CAB). Hosted Application Toolkit (HAT...
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