A friend showed me http://www.lmgtfy.com , which for us who are in the IT field would work great for family members. Anyone who works in computers probably have a least one time been at a family outing, "Hey you work in computers, I have a question". Or the family will call you "out of the blue" (almost like you won the lotto). Now you can email them a pref-ormated link
http://www.lmgtfy.com/?q=iislogs
http://www.lmgtfy.com/?q=iis
http://www.lmgtfy.com/?q=How%20do%20I%20turn%20my%20computer%20on
PS - I checked for www.bing.com It's coming!
Cheers,
Steve Schofield
Microsoft MVP - IIS