Process
Ah the joys burocracy.
"Process is not a substitute for talent, common sense, hard work, and good management"
-- Esther Derby
Nothing more to add, go read the entire post.
On an (probably) unrelated entry Why Individual Measurement is Bad. I totally agree, but i'm probably biased, since i tended to fill the annual auto evalution form (to me proforma crap) repeating the previous year entries. :-)