I wanted to post this to alert other people about this company.
I brought GroupMail Business Edition for $299 several months ago, it was version v220.127.116.11 then. I never got a chance to use it until now, so I headed to the Infacta website to download the bits and I found a funny:
"Your access has expired, you need to purchase extended protection to keep access"
Expired? My access?
So I got the support page and tried contacted Infacta through one those ugly designed web-based Contact Form, needless to say I never received a reponse back.
I then decided a phone call should work better so I looked up Infacta's telephone number in the US 1-866-641-8281.
A nice lady gently told me that the person who could help me was OOF until the next day. Not a problem, I already wasted some time here, but I can wait one more day.
Another phone call, and... the same story again "this person is OOF". Ok... I will call tomorrow...
Needless to say, my 3rd call didn't have any luck, they guy was still not there. And what got me a little bit more upset was a "He usually work only in the mornings" (why in the world I wasn't told about this before?)
With the last traces of patience I was left with I said: "Ok, I only need a simple download location, this couldn't be that hard, there should be other people knowing where I can download this from".
No luck again, "I'm only a receptionist" and "there is only one person from Infacta working here" were the two sentences that killed my last hopes.
Almost I week lost... let's email them now... which I should have probably done so to begin with but one would think a quick phone call should do faster...
A funny guy from sales responds to my query indicating that "You need to pay $85/year for a protection upgrade to get your download link restored. This is because you have v18.104.22.168 and current version is v22.214.171.124"
What?!?! C'mon... I don't want any freaking upgrades nor protection, I'm asking only for exactly the same freaking installer corresponding to the version I purchased months ago".
You want to charge me a couple of bucks for a download as a "media" reposition, ok good go ahead, I will still feel you're ripping me off... but $85/year... to get access to the freaking bits I already purchased...
Bottom-line of the story: if you're ever brave enough to do business with Infacta just make sure you do download the bits you're purchasing ASAP otherwise they will attempt to rip you off selling additional upgrade-protection-whatever you don't need nor want.