Xbox Live support is a joke
I keep getting e-mail notification indicating that my Xbox Live subscription is about to expire. That's alarming since I recently re-upped using a card I bought at retail (it was old, and came with another headset and free billiards game from Arcade).
So I went to the official site and filled out a support ticket to find out what the deal was. This is the drivel I got back:
deeply apologize for the inconvenience. It sounds like this has been a
very frustrating experience for you. After careful review of your
issue, about your account which says that it is already expired, we
have determined that it is best that you call the Xbox Customer Support
number for better assistance..."
Do you get the feeling that a human never even read the message? I replied and asked them to just look at the account and tell me what's up. Then I got this reply:
"Thank you for writing Xbox Customer Support!
appreciate your feedback. Although we can't respond to your suggestion
individually, we, at Xbox Customer Support, apologize for the
consider all of the suggestions and comments sent in by our members,
and we maintain an internal database of suggestions that we consult and
satisfaction is our main goal and we will improve our service in the
future. Again, In behalf of Microsoft Xbox Customer Support, we deeply
apologize for the inconvenience.
For further assistance, please don't hesitate to write back or call Xbox Phone Support..."
What a complete joke. If customer satisfaction is your main goal, Microsoft, start by trying.
As it turns out, I fired up the console last night and found that my subscription is in fact still active, and expires next March. So the "customer service" is not only useless, but also incapable of finding they have a bug sending out incorrect e-mail.