Clarke Ching's Secret Ingredient

A teaser from Clarke's book. If you want to know what the secret ingredient is take a look at his Sticky Minds article.

Craig interrupted my thoughts, It doesn't surprise me that you are in the mess you are in. My education and experience are in Quality and Lean thinking and it is obvious to me that when your industry embraced quality it embraced the wrong quality guru and it neglected the one vital secret ingredient that makes doing quality easy.

I sat up straight in my chair. "Secret ingredient?"

[via Clark Ching]

1 Comment

  • hello, there seems to be an invalid character in this post which produces XML parsing error with Sage (for firefox). The character appears just after the word embraced "me that when your industry embraced quality it ".



    Please could you fix this so the RSS feed works correctly.



    BR,

    Jukka

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