Pros and Cons of the Sprint Instinct Phone

There’s been a lot of hype over Apple’s new iPhone 3G coming out on July 11th as well as Sprint’s recently released Instinct phone.  I was originally going to switch over to AT&T and get the iPhone but it meant switching my wife samsung_sprint_instinct over as well since we need to be able to call each other without using plan minutes.  After evaluating the cost of switching carriers we decided it wasn’t worth it since we’d have to pay $400 to get out of our Sprint contracts and my wife recently bought the PPC-6800 Windows Mobile phone which wasn’t cheap.  We’ve been very happy with Sprint’s network in our area as well.

sprint-instinctBefore getting the Instinct I had a PPC-6700 so I had to choose between going away from a Windows Mobile phone to a totally different type of touch screen phone that wasn’t based on Windows.  With a Windows Mobile phone you have full control over just about anything you want which is nice if you’re a power user.  But, the flexibility does come at a price.  I also had the problem of not being able to answer calls on occasion, having to reboot almost daily, poor battery life, plus a few others.  Truth be told, I really liked my Windows Mobile phone overall and would buy another one. But, after thinking things through more I came to the conclusion that I mainly used my PPC-6700 for calls, text messaging and the Web and that all of the other bells and whistles were rarely used.  I decided to give the Instinct a try since I really liked the touch screen when I tried out the demo version at the Sprint store and liked some of the features it had such as built-in GPS and streaming TV/radio support.

Here’s what I really like about the Sprint Instinct:

  • Visual Voice Mail – I’ve always hated skipping through message after message to get to the one I wanted to listen to.  Visual voice mail lets me see my messages just like emails, rewind and fast-forward messages just by sliding my finger on the screen, and deleting messages that I know I don’t need to listen to quickly and easily.
  • GPS Navigation – The Instinct has great GPS navigation capabilities.  2-D and 3-D views are available, voice navigation (which includes announcing street names), directions, etc.
  • Nice Form Factor – The Instinct fits into my hands much better than the PPC-6700 I had before and is really light…yet feels solid.  I suspect those with a Motorola Q or similar models won’t notice that much of a difference, but coming from a “brick” it’s really nice.
  • Great Touch Screen – The touch screen on the Instinct is really, really nice.  It’s much better than I was expecting and provides “haptic” feedback.  Basically you get a little vibration each time you click something successfully on the screen.  Very nice!
  • Fast Download Speeds – From what I’ve heard, Sprint’s EV-DO Rev A network hasn’t officially been turned on yet (last I heard that would happen in July sometime) but the download speeds have been really good.  Good enough that I can stream music or TV from home using Orb quite easily (if you’re going to use Orb with Instinct check out this post). 
  • POP/IMAP Email Access – Some of the early reviews I saw said that you could only integrate with Web-based email accounts like Hotmail or GMail.  That’s not true at all.  I’m able to successfully access POP or IMAP email accounts easily and get nice notifications when an email arrives.
  • Speech to Action – Need to find a gas station or restaurant that’s close to where you are?  Want to call or text someone? The Instinct has integrated “speech to action” features that integrate with Live Search, the phone, text messaging, etc.  Say the business name you want and instantly get access to directions, maps, etc. (assuming it can find the place of course).  The voice recognition doesn’t require training and has worked well for me so far.  It can be trained for additional accuracy too through the settings dialog.
  • Traffic – I carpool to downtown Phoenix now so I’m not as worried about traffic as I used to be, but the Instinct’s GPS features also allow traffic information to be viewed including accidents, average freeway speeds, etc.  Haven’t used that feature a ton but did try it out twice and it seemed fairly accurate.
  • Fast Access to News/Sports/Weather – The Instinct provides nice news and weather viewers to get information about all kinds of things.  Radar maps are also available for the
  • Solid Bluetooth Support – My PPC-6700 had Bluetooth support but I had to turn it off and on each time I got in my truck so that it would properly sync.  The Instinct’s Bluetooth support is much, much better.  It syncs perfectly every time with my system and can also be used with stereo Bluetooth headphones (which I don’t have…so I don’t know how well that feature works).
  • TV/Radio -  I don’t watch TV much, but the Instinct makes it easy to watch a wide variety of TV shows on the device and provides many radio stations as well.  The quality of the streamed music has been great even while driving.  I listened to a station while driving for about 30 minutes last night with only a few hiccups.  As mentioned earlier, I use Orb to stream TV or music from my home PC to my Instinct as well…I highly recommend Orb.  All of this should get even better once the EV-DO Rev A network hits the airwaves.
  • Java Based – Because the Instinct uses Java behind the scenes a lot of custom apps and games can be run on it.  There are precious few applications out there right now for the Instinct (although I have found some games that work fine).  Sprint is running a developer contest so I suspect we’ll see a flood of apps coming out soon.  I’m a Microsoft .NET developer but since there are a ton of mobile Java applications out there I’m guessing many will be ported to the Instinct.  Time to brush up on my Java some.
  • SD Card – Music and other items can be stored on an SD card (up to 8gig).
  • Battery Life – For people that don’t have Windows Mobile phones this probably won’t be a big deal.  My PPC-6700 had horrible battery life though so it’s nice to have a phone that lasts a long time even when watching TV or streaming music.

Here’s what I don’t love about the phone:

  • Internet Browser – The Internet browser built-into the Instinct works fine for many sites and provides a way to zoom in and out and easily scroll down to different parts of a site.  However, it’s nothing compared to the Opera Mini browser.  Unfortunately, the Opera Mini browser doesn’t currently work on the Instinct.  I suspect it will in the future given all of the interest in the device but we’ll have to wait and see.  The built-in browser can only be viewed in landscape mode which is annoying at times as well.
  • Load Issue (minor issue) – The phone normally boots up really fast when I turn it all the way off.  However, there have been 2 times where the load screen sat there for 5+ minutes.  After some time it loads fine, but it’s annoying when it has the temporary hang.
  • Ring tones – I always use custom MP3 ring tones and although the Instinct includes some nice ones, there’s no built-in way to add your own custom ring tones.  However, you can go to and take care of that quite easily.  Myxer provides a simple way to upload a music file (or wallpaper), adjust which parts you want to be your ring tone and then download it on your phone.  Read more about making custom ring tones here.
  • No Voice Recording – I like to write and record music in my spare time and frequently used a program on my PPC-6700 to record song ideas I had so that I didn’t forget them.  I haven’t found a way to do voice recording on the Instinct yet although it certainly has the technology in place.  Time to write an application that can do that I guess.
  • TV/Radio Doesn’t Stream Sometimes – I mentioned earlier that I really like the TV and radio support built-into the Instinct.  On a few occasions I would try to watch a TV show or stream a radio station and get nothing.  I suspect it was a network issue at the time or something along those lines.  The TV/radio features seem to work great overall though.
  • No Themes/Skins – The Instinct only comes with 1 theme which can’t be changed at this point.  I’m surprised they didn’t offer several themes/skins.  If someone wants a more iPhone looking interface then that should certainly be possible (I do like the overall interface of the iPhone much better….seems cleaner).  I’m hoping that Sprint or a 3rd party company will release different themes that can be used on the phone.


I have 30 days to try out the Instinct and if I don’t end up liking it I’ll turn it in for a PPC-6800.  However, at this point I’m really happy with it and although there are a few annoyances (what product doesn’t have them though?) I’m planning on keeping it at this point.  For a first version device they did an amazing job and I think Sprint has a winner on their hands.  It’s no iPhone killer in my opinion having played with some friends’ iPhones in the past, but once they make a better browser available it’ll definitely blur the lines between the two devices.





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  • Dan,

    Thanks for the post, I'm thinking about getting one. Can it be used as a modem for a laptop?

  • Rafael,

    On the PC installation CD there's a program that allows the phone to act as a modem. I haven't tried it, but from what I've heard that is possible with the Instinct.

  • I like the too, but find it really irritating that it doesn't seem to support 4-digit dialing like every other Sprint phone I have had.

  • hi. There. Played. With. A. Sprint. Instinct. Demo. Last. Saterday. I. Will. Be. Geting. My. Instinct. This. Weekend. And I. Am. Curently. Useing. A. iPhone

  • I bought an instinct 1 week ago and it doesn't support my blue tooth devices very well. I have a motorola H700 and a Jawbone headset. I have to turn the volume up to maximum on both devices and I its still difficult to hear sound on incoming calls. Both devices work excellent with my Katana Sprint Phone.

    Does anyone have a fix for this problem?

  • Hey Dan,

    Thanks for mentioning in your excellent post about the Instinct. We appreciate the exposure and evangelism!

    J.C. Hutchins
    Social Media Marketing Manager,

  • Thanks for taking the time to write this. I currently have a PPC 6700 also and am considering the instinct. Question: You mention you don't like the browser compared with Opera, but how does it compare to the default browser on the 6700?

  • I love the Instinct Phone with all its features, but the problem I have with the phone is while watching tv or listening to music or on the web, when someone calls, its goes staight to voice mail, it does not notify you of a incoming call

  • Theres no Instant Messaging service apparently within the instinct or sprint network provided. You'll have to configure MSN live and such to text into the instinct ~_~; something I think sprint should provide in the near future.

  • Pros: email (it does both my home and work, and was easy to setup, I wish the alert could be changed from vibrate), GPS (but was just as good on my Motorola SLVR), news, the price, and I don't have to use AT&T (who I hate)
    Cons (in order of annoyance): not being able to use this as a modem with my laptop (especially since this phone is capable; I would even pay extra I just don't want to buy/cart along another card with me), web browser (if you want to call it that), the weather app (my SLVR was sooo much better for viewing the radar, you could zoom and it actually animated and had a cursor to show your exact position), the MP3 player, movies (how the hell do I watch them?) the end call button quickly switches to redial if the other person hangs up first

  • I have the new Instinct phone and have replaced it twice. Has anyone had trouble with dropped calls when a text message comes through while talking. Also, dropped calls when someone leaves a voice message while you are talking. This is very frustrating and I think it must be a network issue and not the phone

  • I'm trying to download a movie that I ripped and trying to watch it on the Instinct. My memory card has more than enough storage space. Can anyone shed some light.

  • Browser is wack scrolls very slow, replaced the phone twice with different issues new one works fine right now. Some cool features but you have to sacrifice so much convenience.

  • Itr has Voice Memo/notes. Click on VoiceMail > Click the (+) > select your Number ( either VM oe manual input I have mine set as Memo) > and record >hit send and it will send you back the Memo as a Voicemail. Works great. You can also add more contacts (+) before sending and they get a number to call for the Playback.

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