Archives
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Bad CRM and Network Solutions
Since losing its monopoly as a domain registrar Network Solutions has steadily hemmoraged customers and they wonder why. Beyond a history of oxymoronic "customer service" they also suffer from lousy CRM.
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IBuySpy caveat
From Simon Fell #:
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The Key to Successful Discussions
The difference between failure and success lies in whether you are seeking an argument or an agreement.
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Common Sense and Opt In
Why do sites insist on making people click a "Remember Me" checkbox? Unless you're a Hotmail.com with a highly-mobile user base on public machines, most of your users are coming from the same machines -- their own -- over and over. Make it an option, but save your users a click and turn it on by default.*